Job details

Sr Account Manager-Banking & Financial Services

Collaboration between humans and machines is the ultimate opportunity for today’s enterprises, and no company is more prepared to lead this march toward a digital-human hybrid future than Amelia.

We are a leading Enterprise Conversational AI software company with more than two decades of innovation in automation and Conversational AI. Our mission is to pair humans and Digital Employees to unleash human creativity and deliver business value. With our industry-leading AI solutions, we help companies around the world create deeper human connections with their customers, employees, suppliers and partners. If you want to be a part of the future, Amelia is the place to be

As Senior Account Manager, Banking & Financial Services you will meet and exceed sales objectives by promoting and selling Amelia's Conversational AI and AIOps solutions to a large and expanding client base of enterprises. You will effortlessly explain the business value that our solutions can deliver, with a deep understanding of how leveraging AI technologies can generate positive business outcomes.

Responsibilities:

Ability to demonstrate a sales farmer mentality with proven results across F1000/G2000.
A track record of engaging at the right executive level while pitching high value solutioning initiating Digital Transformation.
Ability to create and maintain a strategic account plan and adjust during client collaboration.
A farmer DNA expanding Amelia presence strategically and intentionally at enterprise customers.
Exhibit a track record of current and past relationships at the C, SVP and VP level to introduce AI/Automation conversation resulting in client coaching and new opportunities for exposing Amelia as their digital virtual assistant. This should result in upsell and expansion opportunities.
Build, manage, qualify, and close deals within a rolling 12-month sales pipeline.
Ability to own and drive a sales process while also knowing when to pause and ask for help.
Effectively and efficiently engage Amelia resources at appropriate stages in the sales cycle to advance the opportunity in the sales process: Engineering, Marketing, Proposal Development, Finance, and other departments as needed. A win together approach!
Competence in the ability to shape deals and define a business case that is appropriate for the labor savings model for automation and Conversational AI solutions.
Knowledge of ROI models and the ability to speak to labor savings and impact based on Conversational AI and autonomic solutions.
Understand all Amelia partner relationships and how to effectively leverage them.
Experience in Call Centers a plus, particularly how to position Digital Employees for human agent augmentation while driving better metrics such as AHT, CSAT, NPS, Abandon Rates and other defined Key Performance Indicators.
Experience in IT Operations a plus, particularly how to drive IT Operations Automation leveraging Digital Employees.

Your Background:

12+ years of experience selling SaaS, Automation solutions and Managed Services.
Contact Center (CCaaS) OR ITOps expertise.
Experience selling into areas supporting call centers such as Customer Care, HR, Service/Help desk and sales.
Extensive Business Processing Outsource (BPO) involvement supporting voice and chat inbound or outbound interactions OR extensive IT Outsourcing (ITO) involvement supporting efficient IT delivery.
Prior experience implementing analytic solutions that have impacted operational business processes is a significant plus.
Track record of successful achievement of assigned quotas.
Ability to manage a pipeline of 20+ opportunities at any given time.
Experience working at a highly matrixed organization is preferred.
Self-starter with willingness to learn quickly.
Base salary $175k

Amelia is a true meritocracy. Each employee’s contribution is essential to our overall success, and those who work hard reap the rewards of their efforts. We believe in developing talent and promoting from within. Many of our managers and senior staff members started in junior positions.

Our employees are exposed to a wide variety of technologies, and we encourage them to learn new skills. Each day brings different challenges, and our team thrives on the variety and intensity of our workplace. It’s a dynamic environment fueled by the energy of our staff.

By Amelia

Our mission is to pair humans and Digital Employees in order to unleash human creativity and deliver business value. By streamlining IT operations, automating processes end-to-end, and enabling true conversational experiences with cognitive AI, we...

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FUNDING

Private

INDUSTRY

Enterprise Software & Network Solutions

TEAM SIZE

501-1000

LOCATION

Hybrid, based in New York, NY

DATE POSTED