Sr Innovation Product Consultant

Department: Business Transformation

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:
All of Southwest’s People come together to deliver on our Purpose; Connecting People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Senior Innovation Product Consultant supports our Purpose by evaluating problems to develop and deliver new solutions to the operation. This role utilizes existing delivery capabilities and change management forums to build practices. The Senior Innovation Product Consultant is a strategic thinker and strong communicator who is excited to achieve long-term goals as a Team.

Additional Details:
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available .

This role is offered as a regional workplace position and Employees must work in the region they support. This could require working from a mix of on-site Company facilities and remote based offices to perform the job function in a regional location determined by business need. Each Department will provide Employees with guidance on when and where presence is required with as much notice as reasonably possible.

Please note, while this is a regional position, there is limited group of states or localities ineligible for Employees to regularly perform their work off-site. Those ineligible locations are: Alaska, Delaware, New Jersey, North Dakota, South Dakota, Vermont, West Virginia, and Wyoming.

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences .
Job Summary
This role is responsible for leading the development of the product strategy, design, and implementation of innovation projects that aim to achieve positive and sustainable results. Supports Operations departments to align People, resources and procedures to reduce cost and complexity while maximizing Employee and Customer satisfaction. Ensures the delivery and optimization of new products and processes is understood by decision makers and delivery teams across the enterprise.
Responsibilities
Leads the product management of new processes, tools and experiences
Sets the strategic plan to achieve business and design goals that may include prioritization of focus areas for innovation, optimization of new product deliveries and guiding the adaptation of adjacent processes
Acts as the expert of the design, features and specifications of their products
Leverages enterprise capabilities and coordinates with product stakeholders to establish a repeatable and efficient product delivery practice
Collaborates with business analysts to monitor and analyze performance of assigned products and processes
Supports executive decision making with evidence-based guidance and consulting
Communicate timelines, risks, issues, key decisions to multiple stakeholders
Encourage consensus among multiple parties with conflicting and diverse viewpoints
Build confidence and sustain trusted relationships with key stakeholders
May perform other job duties as directed by Employee’s Leader
Knowledge, Skills and Abilities
Ability to collaborate across multiple stakeholder groups and effectively communicate strategy and plans
Skilled in and able to guide others in deconstructing complex problems into opportunity areas
Ability to use multiple types of quantitative and qualitative data to prioritize and value product enhancements
Ability to use design thinking mindsets and guide others to solve complex problems and advocate for new solutions
Knowledge of product management practices and ability develop and communicate new product design intent, mandatory features and required specifications
Ability to manage and align interrelated products in both the physical and digital worlds
Knowledge of project management practices and ability to hold multiple delivery teams accountable for meeting business objectives
Skilled in process mapping and data visualization tools
Ability to use and guide others in an empathetic approach to change management practices when deploying new products or processes
Ability to effectively listen to, understand, and communicate ideas presented in writing and/or in speaking with all levels of the organization
Ability to quickly understand assignments and complete them with minimal leadership oversight
Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems Education
Required: High School Diploma or GED
Experience
Expert level experience, seasoned and specialized knowledge in:
Leading complex cross-functional initiatives and aligning stakeholders at all levels
Developing strategies, plans, and solutions to address complex or ambiguous problem
Project management
Change management
Product management
Licensing/Certification
N/A
Physical Abilities
Ability to perform work duties from limited space work station/desk/office area for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Pay & Benefits: Competitive market salary from $126,520 per year to $131,800 per
year depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company. Benefits you’ll love:

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per

paycheck **

• Potential for annual Profit-sharing contribution toward retirement - when

Southwest profits, you profit***

• Explore more Benefits you’ll love: https://careers.southwestair.com/benefits

Pay amount does not guarantee employment for any particular period of time.
**401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits
***Profit-sharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company

Southwest Airlines is an Equal Opportunity Employer.
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