Job details

Sr. Manager, IT & Business Systems

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Since launching in 2010, WP Engine has become the world’s leading WordPress managed hosting provider with 200k+ customers in 150 countries. We’re proud of the technology and service we offer our customers that move their businesses forward faster. At WP Engine, we strive to do the best work of our careers, and feel empowered to do what is right for our customers. We love investing in employee success and uncovering opportunities for you, the best, to get better. 99 percent of employees believe you’re made to feel welcome at WP Engine. Be you. Be here.

What's cool about this job.

WP Engine continues to grow rapidly, and our teams have a critical role to play in helping in that growth! This role needs a creative, experienced leader to champion multiple teams, including IT Support, IT Systems, and Business Applications. WP Engine’s infrastructure is almost entirely off-premise, so fanatical support is a key ingredient to success. Coaching and guiding the teams to focus on the right priorities, at the right time, for the business every day. The teams have stellar reputations, and we are looking for experienced leadership to take the programs, and the teams, to the next level. This role is highly visible to the whole company, multifaceted, and takes on all aspects of IT, from strategic decision-making, key stakeholder identification and management, as well as managing budgets.

The day to day.

Supporting all things IT & Systems for the company and your teams:

Manage strategic roadmaps for related teams, partnering closely with internal customers and leadership to ensure alignment with business needs and associated timelines.
Lead and mentor high-performing, international teams of system administrators, infrastructure administrators, and support personnel; ensure the teams are working on the right things with the appropriate sense of urgency.
Create staffing plans for internal and consulting resources, Leading all aspects of your teams while ensuring their productivity, happiness, and personal growth at WP Engine.
Build strong, collaborative relationships with key partners across the company by communicating clearly and regularly.
Act as the IT business systems stakeholder for critical projects, ensuring project success by understanding the needs of the business, taking direction from leadership, identifying appropriate solutions, and determining how technology should be leveraged to meet requirements.
Refine and own the governance process for intake/prioritization of related business application requests.
Work closely with Finance, Procurement, and Security to maintain our posture with regards to vendor management, licensing, and security.
Ensure the uptime/availability of all business applications, and lead the team through outage/recovery situations when necessary.
Drive adoption, usability, and business value of process & tool improvements through effective change management, communications, and enablement planning.
Find opportunities for system optimization, redesign, or process improvement, including change and incident management.

Your skills and expertise.

Minimum qualifications:

Bachelor’s degree or equivalent work experience
8+ years of technical experience with ability to demonstrate deep competencies across multiple disciplines
6+ years of people management experience
3+ years of budget and vendor management experience
A true problem solver, possessing excellent communication, and organization skills
Familiarity with KPIs, SLOs, and SLAs

Preferred Skills:

Experience in a Mac-heavy environment
Managed environments containing NetSuite, Salesforce, or Workday
Has experience with one or more of the following technologies: Google Workspace (G Suite), OKTA, Zoom, Slack, and / or Cisco Meraki.
Systems Integration Skills: APIs, data connectors, automations.

The perks and benefits:

Company Stock Options (Every employee is an owner in the company)
Great Health Benefits (Medical, Dental, Vision, Life Insurance)
Fertility Benefits (IVF/Fertility drug coverage)
HSA Company contribution $500 for employee / $1000 for family
401(k) with a 4% match
Disability Insurance
Paid Family and Caregiver’s Leave
Employee Assistance Program
Generous Vacation Time (Who doesn’t like time off)
One-time $500 payment to set up your home office
4 Company Wellness Days a year
1 floating holiday
$100 monthly wellness allowance to spend on what you want
Access to free on-demand fitness classes
Free subscription to Calm
Pet Insurance
On-going education through LinkedIn Learning, Workday Learning and our Career Growth Portal

At WP Engine, we strive to have the broadest possible view of diversity, going beyond visible differences to include the background, experiences, skills, and perspectives that make each person unique. WP Engine is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other basis protected by federal, state, or local law.

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Base Salary Range

$136,000.00 - $204,000.00

We believe that compensation should be reflective of the impact you have within the organization relative to the market value of your role. The estimated base salary range for this position is as listed above. Some roles may also be eligible for overtime pay. Our salary ranges are determined by job role and responsibilities and level. The range displayed on each job posting reflects the minimum and maximum target for salaries for the position nationwide. The actual base pay will vary based on various factors including job-related skills and individual qualifications objectively assessed during the interview process. Your talent acquisition partner can share more about the total rewards package at WP Engine including any additional total rewards components such as equity, variable pay plans (if applicable), and benefits during the hiring process.