Sr. Technical Content Developer-Product Development (1580)

About CloudBees

CloudBees provides the leading software delivery platform for enterprises, enabling them to continuously innovate, compete, and win in a world powered by the digital experience. Designed for the world's largest organizations with the most complex requirements, CloudBees enables software development organizations to deliver scalable, compliant, governed, and secure software from the code a developer writes to the people who use it. The platform connects with other best-of-breed tools, improves the developer experience, and enables organizations to bring digital innovation to life continuously, adapt quickly, and unlock business outcomes that create market leaders and disruptors.

CloudBees was founded in 2010 and is backed by Goldman Sachs, Morgan Stanley, Bridgepoint Credit, HSBC, Golub Capital, Delta-v Capital, Matrix Partners, and Lightspeed Venture Partners. Visit www.cloudbees.com and follow us on Twitter, LinkedIn, and Facebook.

What You’ll Do

• Serve as an embedded, fully-integrated member of an Agile product development team, including demos to both the embedded team and peer writers
• Develop, validate, deliver, and maintain highly technical, enterprise-level product documentation
• Work collaboratively and build relationships with Subject-Matter Experts and peer writers across product and customer success teams to coordinate deliverables and dependencies
• Collaborate with design team to write and maintain UI text as part of the user experience
• Develop and maintain technical content for multiple delivery channels and multiple audiences
• Perform peer reviews to match writing and style standards, corporate style guidelines, and success criteria (working collaboratively for consistent quality and standards)
• Validate technical procedural content as part of the content development process
• Scope projects and estimate time requirements to meet deadlines and set expectations
• Work on multiple projects at a time while tracking progress and deadlines.

What the Job Requires

• Excellent written and spoken English language skills
• Excellent problem-solving, organization, and communication skills
• 4+ years of technical content and/or curriculum development (preferably with 2+ years of enterprise-level experience)
• Proficiency with creating technical, product-related videos is a plus
• High proficiency in working with subject-matter experts to clarify and organize complex technical content
• Willingness to learn about cloud hosting (AWS, Azure, Google Cloud, etc.) and virtualization technologies (Docker, Kubernetes, etc.)
• Willingness to learn source code management, specifically Git
• Willingness to learn issue tracking systems, specifically Jira
• Willingness to learn markup syntax such as AsciiDoc, Markdown, or reStructuredText
• Experience with Jenkins is a plus
• Experience with continuous integration/delivery/deployment technologies and processes is a plus

We’re invested in you!

We offer competitive benefits packages, opportunities for professional development, and more. We also offer generous paid time off to allow our employees time to rest, recharge and to be present with family and friends throughout the year.

At CloudBees, we truly believe that the more diverse we are, the better we serve our customers. A global community like Jenkins demands a global focus from CloudBees. Organizations with greater diversity—gender, racial, ethnic, and global—are stronger partners to their customers. Whether by creating more innovative products, or better understanding our worldwide customers, or establishing a stronger cross-section of cultural leadership skills, diversity strengthens all aspects of the CloudBees organization.

In the technology industry, diversity creates a competitive advantage. CloudBees customers demand technologies from us that solve their software development, and therefore their business problems, so that they can better serve their own customers. CloudBees attributes much of its success to its worldwide work force and commitment to global diversity, which opens our proprietary software to innovative ideas from anywhere. Along the way, we have witnessed firsthand how employees, partners, and customers with diverse perspectives and experiences contribute to creative problem-solving and better solutions for our customers and their businesses.

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