Revenue Cycle Trainer

As a Revenue Cycle Trainer at St. Luke’s, your key responsibilities will include developing and delivering end-user training on clinical and business information systems, analyzing workflows, creating training resources, and ensuring user competency. You will also communicate with technical resources for problem resolution, attend Epic system training, and assist in creating training tools that support the education of users.

To become a Revenue Cycle Trainer at St. Luke’s, you will need a Bachelor's Degree or equivalent experience, along with a minimum of two years of relevant experience. Strong understanding of clinical and business workflows, as well as excellent communication and problem-solving skills, will also be key to your success in this role.

A Revenue Cycle Trainer at St. Luke's employs various training modalities to accommodate different learning styles. This might include in-person training sessions, online courses, hands-on workshops, and personalized coaching to ensure users fully develop competence in using essential systems and software.

At St. Luke’s, we prioritize your professional development as a Revenue Cycle Trainer by offering formal training programs, career development resources, and a supportive community that encourages continuous learning. Our robust benefits package also includes wellness initiatives that support both your personal and professional growth.

The workplace culture for a Revenue Cycle Trainer at St. Luke’s is collaborative, inclusive, and focused on well-being. We celebrate diversity and aim to create an environment where every team member can thrive. You will find supportive colleagues and numerous opportunities to connect and grow alongside others dedicated to excellent patient care.

In your response, focus on the steps you took to understand the software, how you analyzed user needs, and how you created materials that simplified complex information. Emphasize collaboration with other teams and your ability to adapt resources based on user feedback.

Discuss specific metrics you use, such as user competency assessments, feedback surveys, or follow-up evaluations. Highlight your systematic approach to gather data and make improvements to your programs based on user experiences.

Share techniques you employ to keep learners engaged, such as interactive activities, real-world examples, and adapting your teaching style to meet the audience's needs. You might also discuss how you create a supportive environment that encourages questions.

Illustrate your approach to handling tough inquiries with transparency and patience. Explain that you welcome challenges as learning opportunities and detail how you’d find answers while ensuring a positive training environment.

If you have direct experience, describe specific projects or roles where you worked with Epic systems. If not, you can focus on related experience with similar software, demonstrating your ability to learn quickly and adapt to new systems.

Convey your commitment to continuous learning by discussing how you follow relevant publications, attend industry conferences, participate in professional organizations, or engage with online courses related to healthcare technology.

Explain your process for creating clear, user-friendly documentation. You might discuss how you gather input from users, collaborate with subject matter experts, and utilize feedback to refine your materials.

Share a specific instance where you encountered a significant challenge in your training and detail the steps you took to resolve it. Focus on collaboration, creative problem-solving, and how the resolution improved the user experience.

Discuss your passion for helping others learn and grow, the satisfaction of seeing users succeed, and the creativity involved in developing new training resources. Highlight how the role aligns with your personal values and professional goals.

Share your strategies for understanding their perspective, building rapport, and demonstrating the value of the training. Highlight your patience and adaptability in finding alternative ways to help them engage with the material.