Job details

Customer Care & Operations Associate

Join our stealth mode consumer-facing team and be one of our first Customer Care & Operations hires. This role involves serving as the first point of contact for all consumer inquiries, becoming a product expert, collaborating with cross-functional teams, and maintaining detailed customer interaction records.

Skills

Excellent verbal and written communication skills
Strong analytical, decision-making, and trouble-shooting skills
Extreme attention to detail
Comfortable working in a fast-paced and dynamic environment
Self-motivated and able to work under pressure
Experience with Microsoft Office tools

Responsibilities

Serve as the first point of contact for consumer inquiries via email and social media
Become a go-to resource for expertise in Stackline’s tools and technology
Work cross-functionally to find solutions for client issues
Maintain detailed records for internal and external customer interactions
Consistently demonstrate Stackline’s values in all elements of the role

Education

BA/BS degree

Benefits

Comprehensive medical, dental, and vision benefits
Fertility benefits
401k plan plus company match
Company paid Life Insurance
20 days of Paid Time Off annually
9 Paid company holidays
100% Paid Parental Leave
Summer Fridays early close at 2 pm
Fully stocked kitchen snacks with fresh fruit weekly

To read the complete job description, please click on the ‘Apply’ button

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CEO of Stackline

Michael Lagoni

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By Stackline

Stackline technology activates data, automates execution, and optimizes e-commerce marketing performance for hundreds of the world’s largest companies.

3 jobs

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FUNDING

Series B

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Early

INDUSTRY

Business Consulting

TEAM SIZE