Staff Program Manager, Operations Excellence

The opportunity:

At Flexport, we know global trade can move the human race forward. That's why it's our mission to make global trade easier for everyone. Flexport today connects more than 10,000 clients across more than 100 countries. Our role is to help businesses of all sizes find the global trade solutions that will empower their success.

After raising nearly 1B dollars from Andreessen Horowitz, Shopify, and other investors, Flexport is investing heavily into scaling its operations. The Operations Excellence (OE) team are the captains of this rocketship growth and central to Flexport's success - building the people, processes, and products needed for the future of Flexport. The team's mission is to make Flexport the best freight operator in the world. We define, build, and execute the strategy to improve operations, foster a culture of continuous improvement, shape the metrics that drive our customer experience and our performance, and we partner with our technology team to build the future operating system for global trade.

We are looking for rockstar operations leaders to reach the next orbit. As a Staff Operations Excellence Program Manager in our team, you will lead the highest-impact projects in the company. You will work on issues spanning from understanding what drives value for our customers to fixing operations problems at the root to setting the agenda for our engineering team. You will work on global projects spanning multiple teams and business units, and interact with stakeholders on all levels and across the whole company. In your role, you will design the work experience for Flexporters for the years to come.

You will

• Act as a swat team in the operations organization, leading and implementing solutions for some of Flexport's most complex problems by collaborating with stakeholders across Engineering / Technology, Data Science / Analytics, Operations, Procurement and Account management.
• Define the vision (product, tech and operational), build a plan, drive execution, manage senior stakeholders, removing roadblocks, and delivering sustainable results
• Provide transparent communication about program status, risks, and changes to key business stakeholders and executives (up to C-Level). This includes writing executive memos and other formal business documents, leading meetings with employees of all levels.
• Take imperfect data and ambiguous situations and determine a path forward including clear data requirements. Drive insights from key data sets; identify business drivers; prioritize issues to be solved
• Quickly become a technical expert for the topics you own when required and develop product strategies consistent with key organizational goals and outcomes.
• Establish streamlined product requirements are easily understood by technical and non-technical audiences. Ensure that these product requirements are scalable for the complexity of Flexport's operations.
• Understand the technical architecture of the solution, analyze data to identify root causes of problems, and partner closely with engineers to resolve technical impediments
• Use Operations Management, Lean Six Sigma, Continuous Improvement concepts to ensure product requirements drive Flexport's business improvement.
• Define and measure key metrics that drive success of the program.
• Look beyond symptoms; identify root causes; build scalable solutions

You bring:

• MBA or Technical Master's Degree with 8+ years' related experience OR;
• Bachelor's degree in Engineering, Supply Chain operations or other technical discipline with 10+ years' related experience
• Related experience in the following disciplines: Technical Program Management, Operations Management, Product Management or Business / Supply Chain Consulting
• Ability to build strong relationships and to influence without authority, and the ability to work with all levels in the organization to initiate and drive change
• Experience in process design and optimization, lean six sigma, continuous improvement concepts highly preferred
• Program management skills and experience in working closely with engineering / technology teams (set goals, manage delivery, create and measure impact)
• Strong analytical skills, ability to handle data effectively; system-oriented thinking and end-to-end view of processes. Ability to define metrics. Strong knowledge of SQL.
• Excellent verbal and written communication skills
• Strategic vision coupled with ground floor execution; energy, grit, and a little stubbornness to ensure the rubber actually hits the road
• The ability to lead and motivate a team of highly motivated, high performing individuals
• Self-starter, tolerance for ambiguity, willingness to go the extra mile
• Ability to travel (30% of the time)

About Flexport:

At Flexport, we believe global trade can move the human race forward. That's why it's our mission to make it easy and accessible for everyone. We're shaping the future of a $8.6T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. At a valuation of $8 billion, we're experiencing record growth and are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

Our ability to fulfill our mission of making global trade easy for everyone relies on having a diverse, dedicated and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.