Practice Manager - East Coast

As a Practice Manager at Starburst, you're responsible for leading our Customer Portfolio for the East Coast and managing a Professional Services team. Your key duties include overseeing service delivery engagements, building strong customer relationships, and developing best practices to enhance client satisfaction. Moreover, you will define and improve service methodologies, analyze customer trends, and foster cross-functional collaboration with Sales and Product teams.

To be a Practice Manager at Starburst, candidates should have over 6 years of experience in a Professional Services leadership role, ideally within enterprise software or data analytics. Strong leadership abilities to manage geographically distributed teams and a solid understanding of data analytics technologies are essential. Proven experience in managing consulting practices with P&L responsibility is also crucial.

Essential skills for a Practice Manager at Starburst include excellent leadership capabilities, deep knowledge of data analytics and distributed query technologies, and strong customer-facing skills. A successful candidate will balance strategic thinking with tactical execution, manage multiple priorities in a fast-paced environment, and possess proven business acumen to drive decisions and achieve revenue goals.

The salary range for a Practice Manager at Starburst is between $150,000 to $185,000 annually, along with equity (ISO) and a comprehensive benefits package. The final compensation is influenced by factors such as location, skills, experience, and education. During the recruitment process, the Recruiting Team or Hiring Manager can provide more detailed salary information.

Starburst supports career development by fostering a culture of mentoring and continuous improvement. As a Practice Manager, you will have opportunities to facilitate career development paths for your team, offer coaching, and enhance their skills and expertise. Personal growth is strongly encouraged in our remote-friendly work environment.

Starburst boasts a remote-first culture that values character, competence, and ownership. You’ll join a diverse team dedicated to solving complex challenges while enjoying flexible paid time off and competitive salaries. Our commitment to employee well-being and inclusion fosters a sense of belonging and drives high engagement across our global workforce.

A Practice Manager at Starburst may encounter challenges like effectively managing multiple customer engagements, resolving complex project issues, and ensuring consistent service delivery across a geographically distributed team. Additionally, balancing strategic service development while meeting immediate client needs can also present a dynamic challenge.

In my approach to team leadership, I prioritize building a supportive culture where communication and collaboration thrive. I focus on mentoring team members by establishing clear career paths, setting measurable goals, and providing regular feedback to foster continuous improvement. Engaging the team through recognition and encouragement enhances their motivation and growth.

To ensure high-quality service delivery, I rely on standardized processes and methodologies refined through feedback and best practices. I regularly communicate with both clients and team members to set clear expectations and promptly address any potential roadblocks. Consistent training and knowledge sharing also contribute to excellence in our deliverables.

Certainly! In a previous role, a client faced significant delays during implementation due to technical challenges. I prioritized engagement by leading a cross-functional team to conduct a root cause analysis. After identifying and addressing the bottlenecks, we created a revised implementation plan. Clear communication with the client throughout ensured their concerns were managed, resulting in improved success post-launch.

Building strong relationships with stakeholders begins with regular, open communication. I make it a point to understand their goals, expectations, and pain points. By being proactive in addressing concerns and providing value-added insights, I establish trust. I also follow up on project milestones, ensuring stakeholders feel engaged throughout the entire process.

I employ a strategic approach by analyzing customer feedback, market trends, and our service delivery performance to identify gaps and opportunities. Conducting regular assessments and collaborating closely with Sales and Product teams allow me to develop new offerings that align with both customer needs and market demands effectively.

To drive team engagement, I foster an inclusive culture where every team member feels valued and empowered. Recognizing achievements, offering professional development opportunities, and encouraging a collaborative environment ensure team members remain motivated and aligned with our goals. Incorporating feedback into team processes further enhances their commitment.

I have extensive experience in data analytics technologies, including working with distributed query engines like Trino and Presto. My previous roles involved implementing solutions that leverage these technologies, optimizing performance, and guiding clients through integrations. This hands-on experience allows me to understand client needs deeply and structure effective service offerings.

I typically leverage client satisfaction surveys, Net Promoter Score (NPS), project completion timelines, and budget conformity as key metrics for measuring service delivery success. Regularly reviewing these metrics helps identify areas of improvement and celebrate wins, ensuring we meet and exceed client expectations.

Managing a geographically distributed team requires clear communication channels and scheduled virtual meetings to maintain engagement. I emphasize the use of collaborative tools for sharing progress updates and resources. Cultivating trust, ensuring accountability, and encouraging informal check-ins also help maintain a cohesive team spirit despite distance.

Balancing strategic thinking with tactical execution involves setting long-term goals while also addressing immediate needs. I utilize prioritization frameworks to determine which initiatives will provide the greatest impact in alignment with our strategic objectives. Regularly assessing progress against both tactical milestones and broader strategies helps maintain focus and agility.