Advisory Solution Consultant, IT Asset Management

As an Advisory Solution Consultant at ServiceNow, you will play a pivotal role in developing, positioning, and providing product-specific solutions during the sales cycle, specifically focused on IT Asset Management. Your responsibilities will include collaborating with Product Management and Engineering for product enhancements, training fellow consultants on demonstrating ITAM and EAM value, generating leads through webinars and events, conducting business value assessments, and creating tailored demonstrations for prospects.

Candidates for the Advisory Solution Consultant role at ServiceNow should have 7+ years of relevant professional experience, with at least 2 years working directly with the ServiceNow platform, particularly on the IT Asset Management product suite. Essential skills include exceptional communication and presentation abilities, strong presales experience or implementation expertise, and the capacity to build relationships across all levels of an organization.

Yes, the Advisory Solution Consultant position at ServiceNow may require up to 20% travel. This travel could involve attending marketing events, workshops, and conferences to further showcase our IT Asset Management solutions and facilitate client engagements.

To apply for the Advisory Solution Consultant position at ServiceNow, interested candidates should submit their application through ServiceNow’s official careers page. Ensure to highlight your relevant experience in IT Asset Management and your knowledge of the ServiceNow platform within your resume and cover letter.

ServiceNow fosters an inclusive company culture that values diversity and the unique experiences of its employees. As an Advisory Solution Consultant, you’ll benefit from a flexible work environment that prioritizes trust and collaboration. The company emphasizes ongoing learning and development opportunities, encouraging employees to dream big and support each other in achieving professional growth.

When answering this question, be specific about your roles and responsibilities related to IT Asset Management. Highlight any relevant projects you’ve worked on, tools you’ve utilized, and how your contributions have driven results for previous employers. Illustrating successful case studies can effectively showcase your expertise in ITAM.

Discuss your strategy for building relationships by emphasizing active listening, empathy, and personalized communication. Share examples of how you have successfully connected with C-level executives as well as staff, showcasing your adaptability and understanding of different perspectives within an organization.

Explain the steps in your assessment process, illustrating how you gather requirements and expectations from clients. Discuss any frameworks or metrics you use to evaluate business needs and how you ensure that proposed solutions align with their strategic objectives.

Prepare a story that outlines the challenge, the action steps you took, and the result. Focus on your role in presenting IT Asset Management solutions during the cycle and how your input led to successful closure, emphasizing any collaboration with other departments that facilitated the process.

Demonstrate your commitment to continuous learning by discussing how you follow industry news, participate in relevant webinars and conferences, and engage with professional groups. Mention specific resources such as journals, online courses, or networking opportunities that keep you informed on evolving IT asset management practices.

Share your experiences with specific tools or platforms, particularly those related to ServiceNow. Discuss their impact on your workflow and how they improved efficiency and productivity in managing IT assets, along with any other tools that complement these processes.

Discuss your approach to objection handling by emphasizing the importance of understanding the client’s perspective, validating their concerns, and providing clear and factual information to address those objections. Share an example of a time you successfully turned an objection into an opportunity.

Outline the strategies you use to create training sessions, including hands-on workshops, peer-led sessions, and using resources like instructional videos or guides. Share how you assess the team’s understanding and adapt training content based on diverse learning styles.

When discussing your experience, outline your approach to understanding client requirements, collaborating with cross-functional teams to compile responses, and ensuring that your submissions effectively showcase the strengths of ServiceNow’s IT Asset Management solutions. Mention your role in analyzing feedback from these processes as well.

Explain how you conduct competitive analysis by gathering intelligence on competitors’ offerings, market trends, and regulatory changes. Discuss how this information helps you position ServiceNow’s solutions effectively, ensuring you stay ahead of challenges and seize new opportunities.