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Family Case Manager

Work for IndianaBegin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a diverse range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.At the State of Indiana, we don’t just talk about diversity and inclusion—we make it our goal to create a welcoming, accessible, and equitable workplace with a workforce that is representative of Indiana's population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role.About the Department of Child Services:Join a team that engages with families and children to improve lives in meaningful and significant ways. DCS engages authentically with children who are victims of abuse or neglect and strengthens families through services that focus on family support and preservation. The Department also administers family preservation and prevention services, foster care, and child support throughout the State of Indiana. You will relentlessly pursue permanency for children and families through reunification, guardianship, adoption or support youth in making a successful transition to adulthood. While this job is difficult and may have long and sometimes unconventional hours, this is more than a job—it is a calling to improve your community and neighbors. Will you join us in supporting our Mission, Vision, and Values?Mission:  The Indiana Department of Child Services leads the state’s response to allegations of child abuse and neglect and facilitates child support payments. We consider the needs and values of all we serve in our efforts to protect children while keeping families together whenever possible.Vision: Children will live in safe, healthy and supportive families and communities.Values: We at the Indiana Department of Child Services empower our team, in collaboration with state and local partners, to make decisions in the best interest of every child in our care by embracing:• Child safety• Permanency• Collaborative partnerships with foster and adoptive families• Diversity, equity, and inclusion• A culture of safety and transparency• Continuous improvementRole Overview:As the Family Case Manager, you will be responsible for working as a caseworker specialist in social services within a Local County Office or Central Office of the Department of Children Services. In this position, you will protect families and children from abuse and neglect, maintain or reunify families whenever possible and, when in the best interest of the child, to achieve a permanent home or independent living for children unable to be reunited with their families.Please click this link for a realistic job preview video. Location:This position is located at the LaPorte County DCS branch.Salary Statement:The salary for this position traditionally starts at $47,320.00 but may be commensurate with education or work experience.A Day in the Life:The essential functions of this role are as follows:• Investigate reported incidents of child abuse, neglect, or dependency, makes determination of whether the incident is substantiated and develops recommendations to a Juvenile Court or County Director for disposition.• Assess level of risk to the child for additional injury or harm, including whether the child is in imminent danger, and may remove the child from the family as the situation warrants, places child in a protected environment.• Perform needs assessments to determine treatment options for families and children reported to be abused/neglected.• Testify and prepare pre-dispositional, and progress reports maintains case files and develops briefing reports for the community child protection team. Develops “informal adjustment” plans with families and children to divert children from the juvenile justice system.• Develop case plans to assist families and children to become more self-sufficient in a safe and nurturing environment and to ensure a permanent home for the child.• Develop discharge/transition programming to assist families and children to attain and maintain self-sufficiency in a safe environment.• Monitor and assess the service capability treatment programs and providers to ensure consistency with the case plan.• Accept on-call responsibility as needed to receive and investigate allegations of child abuse/neglect.• Conduct home studies, family histories and recommends placement for adoption to an adoption team.• Visit children in out-of-home placements to coordinate family reunification, adoption, or independent living efforts.• Maintain data which provides management an opportunity to evaluate family and children needs on a trend analysis basis.The job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.What You'll Need for Success:You must meet the following requirements to be considered for employment:• Fulfill one of the following education/experience requirements:• Bachelor’s degree; or• Associate degree with a minimum of two (2) years of human services job experience; or• Completion of thirty (30) college credit hours from an accredited institution with a minimum of four (4) years of human services job experience; or• A minimum of at least five (5) years of human services job experience• Advanced knowledge of principles and practices of social work, casework, sociology and group and individual counseling including new methods and theories of treatment.• Thorough knowledge of state and/or federal laws, regulations, guidelines, and standards affecting child protection services, foster care, family preservation and adoption.• Thorough knowledge of related social services programs and ability to coordinate work among programs.• Specialized knowledge of the interrelationships of the various behavioral sciences as they affect care and treatment of patients/clients and/or objectives of social work projects.• Ability to investigate and interview alleged victims and perpetrators of child abuse or neglect in an appropriate and effective manner.• Ability to formulate and monitor project guidelines or treatment plans.• Ability to prepare clear, accurate reports.• Ability to work with families of diverse cultural/ethnic backgrounds with sensitivity to differences in child rearing practices, relationships and need.• Ability to work with children with special needs such as mental or emotional conditions, the foster families, or the home willing to accept those children and the professionals who can appropriately provide services to them.• Ability to exercise sound judgment while managing crises situations including those involving confrontational, aggressive adults being investigated for child abuse or neglect.You must satisfy the following requirements to continue employment:• Must maintain a valid Driver's license.Supervisory Responsibilities/Direct Reports:This role may be utilized in a supervisory capacity based on agency needs.Benefits of Employment with the State of Indiana:The State of Indiana offers a comprehensive benefit package for full-time employees which includes:• Three (3) medical plan options (including RX coverage) as well as vision and dental plans• Wellness Rewards Program: Complete wellness activities to earn gift card rewards• Health savings account, which includes bi-weekly state contribution• Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities• Deferred compensation 457B account (similar to 401k plan) with employer match• Two (2) fully-funded pension plan options• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:• 150 hours of paid new parent leave• Up to 15 hours of paid community service leave• Combined 180 hours of paid vacation, personal, and sick leave time off• 12 paid holidays, 14 on election years• Education Reimbursement Program• Group life insurance• Referral Bonus program• Employee assistance program that allows for covered behavioral health visits• Qualified employer for the Public Service Loan Forgiveness Program• Free Parking for most positions• Free LinkedIn Learning accessEqual Employment Opportunity:The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status. We will comply with the spirit as well as the letter of all applicable state and federal laws.If you are a qualified individual with a disability and require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.The State of Indiana has established a culture that welcomes equity, inclusion, and opportunity for all employees and applicants. We encourage you to apply if you feel you have the transferrable skills to be successful in this position and we look forward to reviewing your application.

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What You Should Know About Family Case Manager, State of Indiana

Are you ready to make a difference in the lives of families and children as a Family Case Manager with the Indiana Department of Child Services in Michigan City, IN? This rewarding role allows you to engage deeply with families in need and actively participate in preserving family bonds while ensuring children's safety and well-being. You'll be investigating reports of child abuse and neglect, assessing risks, and creating tailored plans to support families on their journey to stability. Every day in this position presents new challenges, from working on the front lines of social services to collaborating with community agencies and partners. With competitive compensation and a generous benefits package, your dedication to the mission of protecting families and children will be well-supported. At the State of Indiana, we take pride in our commitment to diversity and inclusion, ensuring an equitable work environment for all. If you’re passionate about advocating for children and families and are ready to embrace a role that combines heart and hard work, we invite you to join our dynamic team as a Family Case Manager.

Frequently Asked Questions (FAQs) for Family Case Manager Role at State of Indiana
What are the responsibilities of a Family Case Manager at the Indiana Department of Child Services?

As a Family Case Manager with the Indiana Department of Child Services, you will be tasked with investigating reports of abuse or neglect, assessing risks to children, and developing plans to support family reunification or placement in a stable environment. Your responsibilities include monitoring service capabilities, conducting interviews, and maintaining case files with thorough documentation.

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What qualifications are required to become a Family Case Manager for the Indiana Department of Child Services?

To qualify for the Family Case Manager position at the Indiana Department of Child Services, candidates must meet specific education and experience criteria. This may include holding a Bachelor’s degree or having an Associate degree with at least two years of human services experience, or equivalent work experience totaling five years in the field.

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What is the work environment like for Family Case Managers at the Indiana Department of Child Services?

Family Case Managers at the Indiana Department of Child Services work in a variety of settings including fieldwork and office environments. The role requires adaptability to varying hours and the ability to engage with families in distressing situations. Support staff and a collaborative team are always there to help you navigate the complexities of each case.

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How does the Indiana Department of Child Services support the work-life balance of Family Case Managers?

The Indiana Department of Child Services understands the demanding nature of being a Family Case Manager and offers flexible working arrangements, including potential hybrid remote work options. The department actively encourages employees to maintain a healthy work-life balance while fulfilling their important duties.

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What does a typical day look like for a Family Case Manager at the Indiana Department of Child Services?

A typical day for a Family Case Manager may include assessing new reports of abuse, visiting children in out-of-home placements, collaborating with local agencies, conducting risk assessments, and creating case plans. Each day presents unique challenges and the opportunity to positively impact the lives of families and children.

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Common Interview Questions for Family Case Manager
What strategies would you use to build rapport with families in distress as a Family Case Manager?

Building rapport with families requires patience, empathy, and active listening. Reflect on your approach to establishing trust, showing cultural awareness, and being non-judgmental. Highlight specific past experiences where you successfully connected with individuals or families facing challenges.

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How do you prioritize your workload in a high-stress environment like the Department of Child Services?

Prioritization is crucial in a high-stress environment. Discuss your time management skills and how you assess the urgency of cases. Use examples to illustrate how you balance multiple cases and ensure that the most critical needs of children and families are met promptly.

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Can you provide an example of a time when you resolved a conflict during a case?

Describe a specific incident where you encountered conflict or disagreement with a family or colleague. Explain how you approached the situation, what strategies you employed to navigate the conflict, and the successful outcome that resulted.

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What experience do you have with community resources and how would you leverage them as a Family Case Manager?

Discuss your familiarity with local resources and services available for families in your community. Explain how you would utilize these resources as a Family Case Manager to support your clients effectively, highlighting specific partnerships or programs you have utilized previously.

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How would you handle a situation where a child is at imminent risk while you are working on a case?

Express your understanding of the immediate actions required in high-risk situations. Discuss how you would swiftly assess the situation, ensure the child’s safety, and collaborate with law enforcement or emergency services if needed to protect the child.

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What techniques do you find effective for conducting sensitive interviews with children or families?

Share your approach to conducting sensitive interviews, focusing on ensuring comfort and privacy for the interviewee. Discuss techniques that include open-ended questions, nonverbal communication methods, and how to gauge the emotional readiness of children or parents during discussions.

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How do you stay informed about changes in laws and regulations affecting child protective services?

Mention your commitment to continuous learning through attending workshops, leveraging online resources, and collaborating with colleagues in the field. Showcase your proactive approach to staying updated on legal changes and best practices within child protective services.

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What role does documentation play in the case management process, and how do you approach it?

Explain the critical importance of documentation in case management. Share your methods for maintaining clear, accurate, and timely records that comply with state regulations and enhance case evaluations and decision-making processes. Provide examples of how strong documentation has aided past cases.

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How do you foster collaboration with other agencies or professionals in child welfare?

Highlight your commitment to teamwork and collaboration. Discuss your strategies for building relationships with other professionals, sharing information, and coordinating services to provide comprehensive support to families. Provide examples of successful collaborative initiatives you’ve led or participated in.

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Why do you believe child safety and family preservation are important in this role?

Articulate your personal motivations and professional commitment to child safety and family preservation. Discuss the long-term benefits of keeping families together when possible and the profound impact it has on children's development and well-being.

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Full-time, hybrid
DATE POSTED
November 29, 2024

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