DSHS APS Program Manager

Salary: $87,538.00 - $116,717.00 AnnuallyLocation : Multiple Locations - Western Washington, WAJob Type: Full Time - PermanentRemote Employment: Flexible/HybridJob Number: 2024-07890Department: Dept. of Social and Health ServicesDivision: ALTSAOpening Date: 08/07/2024Closing Date: 8/21/2024 11:59 PM PacificDescriptionDSHS ALTSA APS Program Manager -within the (ALTSA), (DSHS) has an exciting opportunity for a Program Manager. The Department's mission is to improve the safety and health of individuals, families, and communities by providing leadership, and establishing and participating in partnerships. Adult Protective Services and the department are linked because the mission of APS is to protect vulnerable adults from abuse, neglect, self-abuse, abandonment, and exploitation.You will have the primary responsibility for the design, planning, and procedure development for the APS Program in Region 2. As the APS Program Manager, you will have decision-making responsibilities for the APS Program and APS related activities.In this role, you will coordinate service delivery and collaborative partnerships with other DSHS divisions, community-based agencies, area agencies on aging, regional support networks and other governmental agencies within the region. In addition, you will be a key member of the management team and will have significant experience, input on development and changes to statewide policies, as well as the formation of long-range program objectives. You will be responsible for directing and monitoring staff in their day-to-day operation of the APS investigative units for APS, which includes quality assurance and program evaluation to ensure the APS program objectives are being achieved.Snohomish and King County employees are eligible to receive an Orca Card for transportation needs.After initial probationary period, this role will be eligible for telework, depending on business needs. Some in-office time will be required for coverage, meetings, trainings, etc.Potential for travel throughout the region quarterly or more often, as well as travel to Lacey/Olympia for meetings/training.This role can be located anywhere within Region 2, which includes: King, Snohomish, Skagit, Whatcom Counties.Some of what you'll do• Provide supervision of staff and the development and implementation of the APS program and policy, including implementation of regional operating procedures, WACs, and RCWs.• Set expectations for performance; recruit and hire staff for positions as needed, and manage the workflow. Provide training, coaching, evaluation, and initiate corrective/disciplinary action when necessary.• Ensure the APS training plan is current and updated as changes occur for all APS staff and APS supervisors and ensure implementation of such. Train staff and supervisors in current policy and procedures.• Meet individually a minimum of one time per month with each staff and conduct case staffing reviews according to the case staffing protocol.• Prepare and conduct performance evaluations timely and in accordance with personnel policies.• Responsible for regional quality assurance activities, coordinate and oversee quality assurance to ensure the accuracy of work done by staff is within policy.• Provide consultation and outreach for APS staff and community organizations, i.e., local law enforcement, long-term care ombudsman, mental health, Residential Care Services (RCS), Developmental Disabilities Administration (DDA), and Attorney General's Office (AGO). The court system, and Tribes.• Attend local, regional, and statewide meetings, regional workgroup planning meetings, training, and workshops as required.What we're looking for• Knowledge and understanding of all the regulations regarding Adult Protective Services (APS) in Washington State.• Knowledge of and skill to interpret existing state and federal statutes and regulations pertaining to Aging Long-Term Support Administration, APS Program; Native American Tribal Codes and the ability to interpret those statutes and regulations into policies and procedures to clearly, concisely, and timely communicate such to staff.• Knowledge of all programs administered by Aging Long-Term Support Administration.• Knowledge of advance principles of management including leadership and staff development, strategic planning, quality management techniques, community organization skills, budget, work plan and other workflow methods.• Skill to effectively plan for program implementation, manage programs and analyze workload and staffing issues.• Ability to analyze complex issues and problems and develop effective and efficient solutions.• Ability to learn complex systems, review, retain and apply knowledge of WAC, RCW, and ALTSA LTC Manual policy and procedure.• Ability to evaluate crisis and/or complex case issues and staff with appropriate authority to avoid potential liability and/or negative outcomes.Who Should ApplyProfessionals with the following:• A Master's degree in social science, health, public administration, or related fields, AND three years of professional experience in planning, administering, developing, or delivering social and health service programs;OR• A Bachelor's degree in social science, health, public administration, or related fields, AND five years of professional experience in planning, administering, developing, or delivering social and health service programs;OR• Equivalent professional experience/education.Additionally:• Must be able to effectively lead, direct, and manage a large number of staff in a very diverse and populace geographic area; must be able to communicate effectively orally and in writing.• Must be able to acquire an extensive understanding of all the laws and regulations regarding Adult Protective Services in Washington State as well as knowledge of all programs administered by Aging Long-Term Support Administration.• Experience as an effective manager; must be able to effectively plan for program implementation, manage programs, and analyze workload and staffing issues.• Able to work cooperatively with long-term care providers, community organizations, and law enforcement agencies.• Possess complete knowledge and understanding of Federal Laws regarding Native American Tribes.Completed applications will include the following:• Current chronological resume• Letter of interest specifically describing your experience relating to the job• Three professional references with current contact informationOur Department of Social and Health Services (DSHS) mission to Transform Lives requires that we come together with a sense of belonging, common purpose, shared values and meaningful work. It is crucial to our agency's mission that you bring an equity, anti-racism and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.Questions about 07890? Contact or call [Phone number shown when applying].Supplemental InformationPrior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at [Phone number shown when applying]. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or [Phone number shown when applying].E-Verify® is a registered trademark of the U.S. Department of Homeland SecurityMore than Just a Paycheck!Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.Read about our benefits:The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.Insurance BenefitsEmployees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.The Washington State Employee Assistance Program promotes the health and well-being of employees.Retirement and Deferred CompensationState Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.Social SecurityAll state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.Public Service Loan ForgivenessIf you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.HolidaysFull-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.Sick LeaveFull-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.Vacation (Annual Leave)Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.Pay status includes hours worked, time on paid leave and paid holiday.As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.Military LeaveWashington State supports members of the armed forces with 21 days paid military leave per year.Bereavement LeaveMost employees whose family member or household member dies, are entitled to three (3) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.Additional LeaveLeave SharingFamily and Medical Leave Act (FMLA)Leave Without PayPlease visit the State HR Website for more detailed information regarding benefits.Updated 12-31-2022