On-Call Terminal Operations Supervisor

About WSDOTWashington State Department of Transportation (WSDOT) is the steward of an integrated, multimodal transportation system that helps to ensure people and goods move safely and efficiently throughout the state. In addition to building, maintaining, and operating the state highway system, WSDOT operates the largest ferry system in the nation, manages the world's longest floating bridge, and recently completed the world's widest tunneling project.The Washington State Ferry system is an essential part of Washington's transportation network with more than 1,800 employees working together to safely and efficiently carry nearly 24 million passengers a year! There are over 400 sailings each day on 9 ferry routes across Puget Sound and through the San Juan Islands, including an international route to Sidney, British Columbia.The OpportunityWSDOT is currently seeking applications for promotional opportunities to serve as a Terminal supervisor. Supervisors manage day-to-day terminal operations, including planning and providing continuous improvement in all processes and practices. A successful supervisor is a proactive individual who uses their exceptional communication skills to advance employer initiatives, ensure effective employee communication, and enforce collective bargaining agreements. In this role, you must develop reports, analyze data, and encourage superior position customer service among team members, as well as train, mentor, and build success for the entire team.What to ExpectSupervisors may be dispatched to remote terminals with little advanced notice, be required to effectively administer all terminals, and occasionally perform operational evaluations covering everything from staff schedules to trends in customer feedback/concerns.Among the varied range of responsibilities held within this role, Supervisors may:• Be dispatched to remote terminals with little advanced notice.• Be required to effectively administer all terminals.• Occasionally perform operational evaluations covering everything from staff schedules to trends in customer feedback/concerns.QualificationsTo be considered for this opportunity, the following are required:• Complete an online application.• Intermediate knowledge of computer skills including Microsoft Office suites• Attend one of the scheduled mandatory in-person informational sessions:• September 11thInformation Session @ WSF HQ 2901• 10:00a – 12:00p• 4:00p – 6:00p• September 13thInformation Session @ Eagle Harbor Maintenance Facility• 10:00a – 12:00p• 4:00p – 6:00p• September 16thInformation Session @ WSF HQ 2901• 10:00a – 12:00p• 4:00p – 6:00p• Complete all required FEMA certifications (Documents must be attached to application):• IS-100.C: Introduction to Incident Command System• IS-200.C: ICS for Single Resources and Initial Action Incidents• IS-700.B: National Incident Management System (NIMS) An Introduction• IS-800.D: National Response Framework, An IntroductionIt is preferred that qualified candidates also have:• Three (3) years of continuous employment within the WSF Terminal Department.• Combined one-thousand and forty (1040) hours of seller experience.Important Notes• This position is not eligible for remote work.• In addition to base salary, employees may be entitled to other forms of compensation depending on the type, duties, or location of the position. For union-represented positions, more information on other forms of compensation can be found in the applicable Collective Bargaining Agreements. Information on other compensation types for non-represented positions can be found in Chapter 357-28 of the Washington Administrative Code.Why WSDOT• Work-Life Balance – We are committed to ensuring that our staff experiences the reward of public service, while also sustaining a routine that suits each individual’s lifestyle.• Paid Leave – In addition to 12 paid holidays, full-time employees earn a minimum of 14 paid vacation days per year!• Plan For Your Future – WSDOT offers a comprehensive benefits package that includes a variety of healthcare options. Employees also have their choice of state retirement programs, and much more. Go to State Benefits for more information.Check out this video to learn more: Why WSDOT?How to ApplyApplications for this recruitment will be accepted electronically. Your relevant experience may be evaluated to determine your salary. Therefore, it is very important that the “Work Experience” portion of the application be completed in as much detail as possible.In order to be considered for this opportunity, please include the following with your online application:• An attached Resume outlining (in reverse chronological order) your experience to date.• An attached Cover Letter that further explains your qualifications and indicates why you believe you are a viable candidate for this role.• Attached copies of your FEMA certifications (IS100, IS200, IS700, IS800)• Contact details for a minimum of three (3) individuals who can attest to your work performance, technical skills, and job-related competencies. This information can be entered in the “References” section of the online application; does not require an additional attachment.Please click the "APPLY" button to proceed. Note that you will be prompted to either sign in or create an account. This step is required in order to submit an application for this opportunity.WSDOT is an equal-opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds, and viewpoints while fostering growth and advancement in the workplace. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, disabled and Vietnam-era veterans, as well as people of all sexual orientations and gender identities, are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact the listed Recruiter.WSDOT does not use the E-Verify system. For more information, please visit www.uscis.govContact usFor inquiries about this posting, you may contact the assigned Recruiter, Renee Mason, at MasonR@wsdot.wa.gov. Please be sure to reference 24DOT-WSF-TerminalOperationsSupervisor24.1 in the subject line.