Job details

Senior Performance Associate, Customer Enablement

About Stellar Health:

Historically, US Healthcare has relied on a fee-for-service reimbursement system where providers are paid based on the quantity of patient visits and procedures, rather than the quality of health outcomes.

At Stellar Health, we help primary care providers put patient health first. Our platform - a mix of technology, people, and analytics - supports providers at the point of care, delivering real-time patient information, activating practice staff, and empowering providers and care teams with incentives that reward the work they are already doing to keep patients healthy. Using the Stellar App, our web-based, point-of-care tool; practices receive a simple checklist of recommended actions that support the best quality care. Providers and care teams are then paid monthly for each action they complete, and Payors save money in reduced healthcare costs along the way.

Stellar is a US-based Health-tech backed by Top VCs (General Atlantic, Point72, & Primary Venture Partners) with an established product & proven operating model. We’ve shown that we make a real difference for physician practices and their patients.

About the position:

Stellar is looking for a Senior Performance Associate, Customer Enablement who will drive performance impact for our customers. The Senior Performance Associate will be a strategic partner to risk bearing customers (e.g. ACOs, provider organizations, and payors) to drive impact at medical groups, using training, relationship building, quantitative analysis and a strong understanding of healthcare operations to ensure that they are using Stellar's technology product to improve patient quality outcomes. This role will also help build out a key function of our Provider Operations team: building a programmatic approach to driving medical group performance in partnership with customers with provider-facing liaisons that work with medical groups (as opposed to our traditional model of Stellar having direct access to medical group staff). This role is a key part of our Operations Team and works cross-functionally with sales, product, and customer success.

What you’ll do:

Strategize with “customer liaisons” at payors who focus on clinical outcomes at medical groups to drive key performance measures
Train “customer liasons” on the Stellar Health platform, success measures, and best practices
Support “customer liaisons” in integrating Stellar Health into their practice workflows in order to improve their quality performance and documentation
Build the provider ops customer managed program to clearly outline, based on data:

How we work with “customer liaisons”
How we measure success in this type of model
What the program offers and any limitations to the model

Share the model with internal and external stakeholders to drive alignment and understanding
Use analytical tools and qualitative insights to assess performance over time and guide improvement on value-based care metrics
Partner closely with account management counterparts to align provider performance with key customer success metrics
Translate in-depth understanding of provider and practice staff needs into critical insights for product development
Act as a Stellar Ambassador with clients and with other healthcare stakeholders

What you need to have:

You have at least 3-5 years of experience in program development and partnership management
Previous experience in healthcare is preferred - bonus points if you have worked directly with providers or payors
Excellent project management and development experience, including the ability to manage/ juggle multiple priorities
Excellent stakeholder management and relationship building experience
Strong ability to use data to identify best practices and areas of improvement
Strong working knowledge of Excel and other software tools
Strong prioritization skills, including the ability to manage multiple priorities at once
Can think critically to solve tough problems and find scalable solutions
Communicates value clearly and persuasively
Excellent people skills and the ability to quickly form meaningful relationships with key stakeholders

Who will love this job:

You get things done and you love working in a dynamic environment; we move quickly and we need a teammate who will too
You are excited to build something from the ground up
You love building and growing relationships
You thrive on helping others and owning successful outcomes
You are a team player and understand collaboration and accountability are key
You understand, appreciate and enjoy responsibility
You are excited by a challenge - you love solving tough problems and getting to the win

Pay:

The salary range for this role is $100,000 - $120,000 and will be eligible for a quarterly performance based bonus. Where a new hire falls within this range will be based on their individual skills and experience, and how these competencies compare across other employees in the same role. Stellar's bands are designed to allow for individual compensation growth within the role. As such, new hires typically start at the lower end of the range. Stellar rewards performance and outcomes - should you join the company, you will have the opportunity to grow your salary over time.

Stellar reserves the right to change our compensation bands at any time.

Perks & Benefits:

Stellar offers a carefully curated selection of wellness benefits and perks to our employees:

Medical, Dental and Vision Benefits
Unlimited PTO (and ask our recruiting team about the ways we make sure employees are actually taking PTO)
Universal Paid Family Leave, with up to 21 weeks of fully paid leave available to new parents and caregivers
Company sponsored One Medical memberships and Citibike memberships
Medical Travel Benefits
A monthly wellness stipend that gives employees the freedom to choose where they spend their cash, whether it be on wellness, pet care, childcare, WFH items, or charitable donations
Stock Options & a 401k matching program
Career development opportunities like Manager Training, coaching, and an internal mobility program
A broad calendar of company sponsored social events that for our in-office and remote employees

Diversity is the key to our success. Stellar Health is an equal opportunity employer and we are open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, veteran status, or any other legally protected status.

We believe that diverse teams -and the different identities, cultures, and life experiences our team members bring to the table- enable us to create amazing products, find creative solutions to interesting problems, and build an inclusive working environment.

Stellar Health Employment Privacy Notice

At Stellar Health, your privacy and security as a job seeker is a priority no matter where you are in the interview process. As recruiting scams have become more prevalent, please take note of the following practices to ensure the legitimacy of any interaction with our team.

Please note that any communication from our recruiters and hiring managers at Stellar Health about a job opportunity will only be made by a Stellar Health employee with an @stellar.health email address.
Stellar Health does not utilize third-party agencies for recruitment services and does not conduct text message or chat-based interviews. Any other email addresses, agencies, or forums may be phishing scams designed to obtain your personal information.
We will not ask you to provide personal or financial information, including, but not limited to, your social security number, online account passwords, credit card numbers, passport information, and other related banking information until we begin onboarding activities, which will be coordinated by a member of the Stellar Health People Ops Team with an @stellar.health email address.

If you are ever unsure whether you are in contact with a legitimate Stellar Health teammate, please contact people-team@stellar.health. If you believe you've been a victim of a phishing attack, please mark the communication as “spam” and immediately report it by contacting the U.S. Federal Trade Commission.

Stellar Health Glassdoor Company Review

3.9