L'OCCITANE EN PROVENCE, founded in 1976 in the Provence region of France, is a worldwide brand that offers premium, natural-based, personal care and wellbeing Provencal products and services. L'OCCITANE continues to grow, opening several new boutiques nationwide. L'OCCITANE seeks to revive the Provencal way of life and traditions through high quality, effective personal care products as a great answer for natural well-being.
L’OCCITANE Group’s mission is to “empower entrepreneurs and communities to cultivate natural beauty and well-being and regenerate nature”. L’OCCITANE is also committed to sustainability for business, people & the planet, as well as respect of human rights, ethics principles and labor protection. All employees at L’OCCITANE must therefore implement the company’s mission and integrate the social, environmental, economic, and legal effects of their actions in their day-to-day job. In practice, this means that any employee at L’OCCITANE shall contribute to growing sales, regenerating nature, caring for our consumers & partners and supporting our employees. Both job descriptions & performance objectives shall explicitly reflect the employee’s contribution & impact to the triple bottom-line (business, people, planet).
POSITION SUMMARY:
The Stock & Sales Associate is responsible for receiving products in a timely manner, identify shipping discrepancies by referencing packing slip, reporting damaged cartons/products, identify low stock items, moving boxes in a safe manner to/from storage unit, replenishing shelves and tables in boutique using L’Occitane schematics. You will also be responsible for providing excellent customer service, building brand awareness and will have weekly KPI goals.
Duties and responsibilities
Receiving product in a timely manner under the supervision of the Boutique Manager
Ability to identify shipping discrepancies by referencing packing slip
Reporting damaged cartons/products
Completing weekly Shipping Survey
Safely moving boxes from storage unit to/from boutique following the Safe Lifting Techniques and maintaining the organization in the storage unit
Identify low stock items and communicating immediately to Boutique Manager
Replenish shelves and tables throughout the boutique following the L’Occitane schematics and merchandising guidelines
Assist with merchandising, campaign changes, kit building and gift wrapping
Unpack products in a safe and timely manner
Breaking down/separating all recycling and garbage items, and disposing according to mall/street front requirements
Providing excellent customer service to all customers through excellent product knowledge communication
Assist customers with their choice of products
Follow all company policies and procedures with regard to POS usage
Communicate with all Head Office departments as required (Marketing, Retail)
Creating and maintaining all inventory related documents
Completing other duties as assigned
Qualifications
1-2 years of experience of general labour
Strong English communication skills (verbal and written)
Excellent organization and time management skills
Strong analytical and problem solving skills
Ability to work independently and in a team environment
Strong attention to detail
Must be flexible to work evenings and weekends as needed
Ability to build and nurture long term customer relationships
Ability to remember ingredients, our True Stories and product knowledge
Working conditions & Physical requirements
Must be able to stand and walk for extended periods throughout work day
Must be able to lift up to 30 lbs
Benefits:
L’OCCITANE is an equal opportunities employer. This means that, when making decisions about our employees’ careers with us, our main considerations are their ability to do their jobs and develop in their roles. One way we cultivate change is by creating a more diverse and inclusive workplace and organizational culture. As part of this, we are committed to building an environment that is free from discrimination and harassment where everyone feels respected and valued. We recruit positive-minded people who share our core values - entrepreneurship, team spirit, leading by example and authenticity – and our commitment to sustainability.
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L'Occitane's committment to social outreach is manifested in the L'OCCITANE FOUNDATION. The L'OCCITANE FOUNDATION aims to help the field of 'sensory handicap' abroad and in France, safeguard the knowledge of nature in the Provence region, and help...
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