CRM Operations Senior Specialist

About the role:

Storio group, Europe's leading provider of personalised photo products, is seeking a highly motivated and experienced CRM Operations Senior Specialist to join our dynamic team. As one of six CRM Operations Specialists, you'll play a crucial role in shaping and executing email campaigns for one of our brands, impacting millions of customers.

• Own the email channel: You'll be responsible for the end-to-end execution of email campaigns, from target audience selection and content creation to scheduling, deployment, and performance analysis.
• Drive customer engagement: You'll leverage data-driven insights to optimize campaign performance, identify opportunities for improvement, and champion strategies that foster customer loyalty and repeat business.
• Collaborate effectively: You'll work closely with CRM colleagues, the CRM Tech team, and commercial stakeholders to ensure seamless campaign execution and alignment with business objectives.
• Be a data expert: You'll monitor key metrics, own quarterly forecasting, and provide insightful reporting on email channel performance and the health of our mailable base.
• Embrace innovation: You'll actively participate in developing and implementing a test-and-learn strategy to optimise email effectiveness and explore new ways to grow our audience.
• Champion efficiency: You'll identify opportunities to streamline operational processes and contribute to projects that enhance the team's overall efficiency.

• Proven CRM expertise: 3+ years of experience in a CRM-focused role within a fast-paced e-commerce environment.
• Email marketing mastery: A strong understanding of email marketing best practices, creative requirements, and current trends. Hands-on experience with ESPs is essential.
• Data-driven mindset: Excellent analytical skills and a passion for leveraging customer data to inform campaign strategies and drive results.
• Proactive and results-oriented: A self-starter with a "can-do" attitude, a strong work ethic, and a desire to continuously learn and improve.
• Team player: Excellent communication and collaboration skills, with the ability to work effectively within a dynamic team environment.
• Fluent English: Excellent written and verbal communication skills in English.
• Technical affinity: An interest in technical projects and a willingness to collaborate with the CRM Tech team is a plus.

• At Storio group, we understand the importance of work-life balance. You'll find opportunities to make the most of our generous annual leave policy, remote working policy, and a versatile hybrid working model. We provide a comprehensive benefits package to all Storio group employees, and you'll discover a warm and inclusive company culture that includes social events throughout the year and a team rich in diversity.

About us

We are Storio group, a place where life’s stories are made, crafted and shared. A place where we create new ways to pass memories and stories between people and generations. And where, together, we make joy unforgettable. We bring our customers’ stories to life through a range of high-quality personalised photo products, like photo books, wall decor, calendars & gifts. Our innovative technology enables customers to easily personalise their creations to keep for themselves or share as the most thoughtful of gifts.

Every single one of our employees brings something unique to Storio group and leaves a lasting imprint on our work, our culture and our company. Storio group is a place where we can all see and feel the impact of what we do, every day. A career with us is an opportunity to make your mark on our customers’ lives and on your career.

Our values shape everything we do, from our interactions with customers and colleagues to the way we approach our work. We believe in fostering an environment where everyone can thrive and contribute to our shared success. At Storio group, we: 

Act with heart: People - both customers and employees - are at the heart of all we do. So we embrace diversity and get to know each other as real people and build real relationships based on mutual understanding and respect.

Give our best: As the crafters and makers of people’s memories, we play an important role in our customers’ lives. That’s why we give our best and work together to make the right decisions and build a better business everyday. 

Own all we do: We are all, as individuals and as a team, responsible for creating our success and shaping our future. We lead the charge and drive things forward - fully owning our actions and decisions along the way.

Embrace curiosity: We believe progress requires curiosity. So, we’re relentlessly curious about the world and each other, actively seeking out diverse perspectives and always asking big questions like ‘why’ and ‘what’s next’?

Find the joy: At Storio, joy matters. We see it as a state of mind, so while we don’t pretend every day will be easy, we do set out every day to intentionally find, create and share big and little moments of joy with our customers and teammates.

Equal opportunities statement

We are committed to promoting equal opportunities in employment regardless of age, disability, marital or civil partner status, pregnancy or maternity, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.

If you have a disability or special need that requires reasonable adjustments in order for you to perform at your peak during the interview, please let our HR team know ahead of time so that they can assist. We will consider the matter carefully and try to accommodate your needs within reason. If we consider a particular adjustment would not be reasonable we will explain our reasons and try to find an alternative solution where possible.

Sponsorship

We aren't able to offer sponsorship for this role so please only apply if you have the Right to Work without the need for sponsorship