Senior Solutions Engineer- AMER/ West Coast

To be considered for the Senior Solutions Engineer position at Storyblok, candidates should possess a minimum of 5 years of experience in solutions engineering or a related field within a B2B SaaS company. It's essential to have hands-on experience in website development and a good understanding of enterprise software ecosystems. Familiarity with traditional CMS platforms and an ability to explain complex technical concepts to non-technical audiences are important skills that will help candidates succeed in this role.

As a Senior Solutions Engineer at Storyblok, you'll primarily partner with account executives to evaluate client needs, delivering tailored solutions through product demonstrations and technical deep dives. You'll create proposals, technical documentation, and proof-of-concept solutions while acting as a subject matter expert in headless content management. This role requires excellent communication skills, the ability to mentor junior team members, and a commitment to client success.

At Storyblok, we value work-life balance, particularly for our remote team members. As a Senior Solutions Engineer, you'll benefit from a flexible schedule that allows you to manage your workload effectively. Additionally, Storyblok provides a monthly remote work stipend, home office equipment, and various benefits like parental leave and sick leave, making it easier to achieve a harmonious balance between work and personal life.

Storyblok is committed to the personal and professional development of its employees. In the role of Senior Solutions Engineer, you will receive a personal development fund to cover courses, books, and conferences. There are also opportunities to engage in mentorship, contribute to team expansion, and represent Storyblok at industry events, fostering a culture of continuous growth and learning.

Senior Solutions Engineers at Storyblok will work on a wide variety of projects, primarily focusing on customizing solutions for enterprise clients. This involves designing and delivering proof-of-concept solutions, creating technical proposals, and onboarding new clients. You'll also collaborate closely with internal teams to drive product enhancements and ensure that client feedback is integrated into our platform.

In an interview, you might explain your approach as involving active listening and thorough questioning to identify both stated and unstated needs. Demonstrating your ability to analyze these needs, then craft tailored solutions that effectively utilize Storyblok’s offerings will showcase your strategic thinking and client engagement skills.

When faced with such questions, provide a real-life example where you successfully conveyed a complex concept, like headless CMS functionalities, to non-technical stakeholders. Focus on the strategies you employed to simplify your explanation while ensuring the audience grasped the core message.

Highlight your strategies like customizing demonstrations to cater to the specific audience, engaging them with interactive Q&A, maintaining enthusiasm, and emphasizing real-world scenarios that demonstrate value. This not only shows your communication skills but also your ability to tailor solutions.

Discuss your method of actively listening to the client's concerns, acknowledging them, and then presenting solutions or alternative perspectives. Emphasize your experience in using data and testimonials to alleviate doubts, which showcases your resourcefulness and negotiation skills.

Share relevant experiences that detail your familiarity with various integration strategies, such as API implementations and working within different software ecosystems. Make sure to highlight how these experiences will benefit your role at Storyblok.

When answering this question, detail a specific project where close collaboration with the sales team led to a successful outcome. Describe your contributions, the challenges faced, and how you aligned technical solutions with sales strategies.

To effectively answer this, discuss various resources like industry publications, participating in webinars, and attending conferences. Highlight that your proactive approach to continuous learning benefits both your personal development and Storyblok.

Explain your mentoring style, which may include setting clear objectives, providing constructive feedback, and fostering an open dialogue for continuous improvement. Providing examples of past successes will indicate your leadership potential.

Offer thoughtful insights into current challenges such as integration complexities, user experience issues, and the evolving needs of digital marketing. Discuss how you believe these challenges can be met, showcasing your industry knowledge and strategic insight.

In your response, express genuine enthusiasm for Storyblok’s mission and values, emphasizing how you align with them. Talk about your desire to contribute to a remote-first culture and be part of an innovative company shaping the future of content management.