Field Service Technician

As a Field Service Technician at stow Robotics, your primary responsibilities include conducting tests, performing repairs, and maintaining technical installations at customer sites both nationally and internationally. Additionally, you will provide telephone support to end users and integrators, assist the commissioning team during installations, and detect commercial service opportunities with current clients. Your role also involves PLC software configuration and training for users, making it a diverse and engaging position.

To qualify for the Field Service Technician role at stow Robotics, you should have a bachelor's degree in electromechanics or equivalent experience. We value your willingness and ability to travel frequently, averaging around 90%, and seek good command of English. Knowledge of French or Dutch can be beneficial. It's important to be sociable, driven, and comfortable with heights to succeed in this role.

Field Service Technicians at stow Robotics earn an hourly wage ranging from $30 to $33. This competitive salary reflects the technical skills and travel commitment required to effectively perform the job while providing exceptional services to clients across the country.

At stow Robotics, we aim to provide a comprehensive benefits package to our Field Service Technicians. This includes 20 days of paid time off, 5 days of paid sick leave, 11 paid holidays, and robust medical, dental, and vision insurance (with the majority covered by the company). Additional benefits include a 401K plan with employer matching, short- and long-term disability insurance, and tuition reimbursement after 12 months of service.

A typical day for a Field Service Technician at stow Robotics involves traveling to various project sites where you'll perform maintenance and repairs on advanced robotics systems. You’ll be engaging with customers, troubleshooting issues directly, and providing remote assistance as part of a 24/7 helpdesk team. This hands-on and interactive role ensures that no two days are the same!

In responding to questions about your experience with PLC software, focus on specific examples from previous roles where you configured and tested PLC systems. Demonstrate your familiarity with Beckhoff PLC software, your problem-solving approach, and any training you’ve provided to others, showcasing your technical and teaching abilities.

To effectively answer this question, outline your systematic approach to troubleshooting, starting from gathering information, analyzing symptoms, to implementing solutions. Provide examples that highlight your analytical skills, resourcefulness, and how you collaborate with team members or use available tools to diagnose and resolve issues quickly.

When discussing time management during travel, mention your organizational skills, the use of planning tools, and how you prioritize tasks according to urgency and client needs. Share examples of past experiences where you successfully balanced multiple projects and adhered to deadlines, emphasizing your adaptability and commitment to customer satisfaction.

Explain your commitment to customer satisfaction by discussing how you communicate openly with clients before, during, and after service calls. Emphasize your efforts to understand their concerns, provide thorough explanations, and follow up to ensure all issues have been resolved. Personal anecdotes illustrating your dedication to service excellence will strengthen your answer.

In answering this question, reflect on a specific challenge you faced, detailing the context, your approach toward resolving the situation, and the outcomes. Focus on your problem-solving skills, how you worked under pressure, and any collaborative efforts with your team or clients that led to a successful resolution.

Convey your commitment to continuous learning by mentioning specific resources you utilize, such as industry publications, online courses, webinars, and professional associations. Discuss how you apply this knowledge to your role and how it has helped you remain effective as a Field Service Technician in a rapidly evolving industry.

In your response, highlight any previous experience you have in training roles. Discuss methods you’ve employed to communicate complex technical information clearly and effectively, ensuring that trainees are comfortable and competent with the systems. Provide examples of successful training sessions or feedback from participants to illustrate your impact.

Demonstrate your knowledge of stow Robotics by discussing the specific products mentioned in the job description, such as the iFollow autonomous mobile robots and Atlas 2D pallet shuttles. Show enthusiasm for the company’s innovative solutions and how they impact the warehousing industry. This not only reflects your interest in the job but also shows you’ve done your homework.

Discuss any experiences you've had working under tight deadlines or in pressure situations. Highlight your ability to maintain composure, your prioritization tactics, and how you communicate effectively with your team to manage expectations and deliver results despite challenges.

Your response should reflect your concrete motivations for wanting to work at stow Robotics. Mention your passion for technology, the excitement about working with cutting-edge robotic solutions, and your appreciation for the company's commitment to innovation and customer service. Connecting your personal ambitions with the company’s values will show your genuine interest in the position.