Strategic Client Executive

Responsibilities

• Build and own long-term relationships with a strategic portfolio of Kindbody employer clients
• Work with clients to define and execute a Kindbody program strategy, integrated with their broader benefit offerings
• Service, manage, renew and execute against a portfolio of client accounts, driving key program outcomes such as enrollment, utilization, and client satisfaction
• Convert clients into Kindbody advocates, leveraging their success for references, case studies, blogs, etc.
• Provide reporting for clients to review engagement, utilization, and spend analysis
• Identify benefit enhancement opportunities within your portfolio through product add-ons and coverage expansions
• Build and maintain productive relationships with key stakeholders at all levels, including benefit managers, VP/SVP/C-Suite execs and consultants
• Identify client challenges and risk areas, develop solutions, and execute proactively to avoid churn
• Develop strategies to align client goals with Kindbody plan goals
• Serve as the voice of the customer and provide internal feedback on how we can better serve them to maximize customer value and retention
• Manage client issues and escalations in collaboration with partner teams such as marketing, clinical, operations, product, and sales, as required
• Serve as a subject matter expert for clients on Kindbody's services
• Collaborate with partner teams such as marketing, clinical, operations, product, and sales to meet client deliverables
• Support Client Management team on key initiatives and special projects
• Maintain key documentation and workflows

Who You Are

• 8+ years of account management experience
• 4+ years of experience at a benefits, healthcare, digital health, or wellness company
• Experience managing relationships with Fortune 100 companies, specifically within the retail or manufacturing industry a plus
• Experience working closely with C-level / SVP-level executives
• Demonstrated, measurable success running client renewal and expansion campaigns
• Strong interpersonal, relationship-building and listening skills, with a natural, effective consultative style
• A passion for fertility, family building, or wellness, a sincere interest in your clients
• Strong presentation and storytelling skills
• Willingness to travel up to 30%
• The flexibility and agility to work cross-functionally in a fast-paced environment
• A strong results focus, with a passion for finding smarter, better ways to achieve goals
• The ability to influence change and bring enthusiasm and excitement to the workplace
• A process-focused approach, with strong problem-solving skills and keen attention to detail

Perks and Benefits

Kindbody values our employees and wants to do everything to ensure that our employees are happy and professionally fulfilled, but also that they have the opportunity to be healthy. We are committed to providing a number of affordable and valuable health and wellness benefits to our employees, such as paid vacation and sick time; paid time off to vote; medical, dental and vision insurance; FSA + HSA options; Company-paid life insurance; Short Term + Long Term Disability options; Paid Parental Leave (up to 12 weeks fully paid dependent on years of service); 401k plans; free Peloton membership, monthly guided meditation and two free cycles of IVF/IUI or egg freezing and free egg storage for as long as you are employed.

Additional benefits, such as paid holidays, commuter transit benefits, job training & development opportunities, social events and wellness programming are also available. We are constantly reevaluating our benefits to ensure they meet the needs of our employees.

In an effort to protect our employees and our patients, Kindbody is requiring all employees to be fully vaccinated against Covid-19. Any candidate seeking employment at Kindbody will be required to be fully vaccinated against COVID-19 and provide proof of your COVID-19 vaccine prior to your start date of employment. If you cannot receive the COVID-19 vaccine because of a qualifying legal reason, you may request an exception to this requirement from the Company.

Please note that Kindbody interview requests and job offers only originate from an @kindbody.com email address. Kindbody will also never ask for bank account information (including routing or account numbers), social security numbers, passwords or any other sensitive information to be delivered over email or phone. Always reference our career site, careersatkindbody, to see if the position that you are applying to is legitimate. If you receive a scam issue or a security issue involving Kindbody please notify us at peoplesupport@kindbody.com.

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Kindbody is an Equal Employment Opportunity employer. We strongly support the principles of equal employment opportunity in all of our employment and hiring policies and practices and believe that a more diverse and inclusive workplace will benefit our patients, care partners, and Kindbody employees. We administer our employment and hiring policies and practices without regard to race, color, religion, sex, gender, gender identity, gender expression, pregnancy, citizenship, national origin, ancestry, age, disability, medical condition, military service, military or veteran status, genetic information, creed, marital status, sexual orientation, or any other status protected by federal, state, or local law.