Strategic Consultant (Mobile)

At Upland Software, you’ll find smart, creative teams who love working together to deliver value for our customers, and a global culture of growth and possibility. Our operating model has always supported remote work—and as we keep growing and evolving our workplace, that won’t change. We’re passionate. We’re proactive. We take pride in our work, and we love a good challenge. Sound like you?

Primary Responsibilities:

• Work closely with customers to drive transformational change focusing on mobile channels (SMS/MMS, Push Notifications, Web, Mobile App, Cross Channel Integrations) with digital marketing program(s) and leverage data to reinforce your priorities and recommendations
• Collaborate with amazing digital experts, across all service disciplines, to innovate and create great solution offerings for the customer
• Execute Customer Journey mapping exercises, to visualise the end customer experience and highlight key KPIs and metrics to measure and record success
• Stay close to customer experience measurements, to identify the impact of the customer experience programme and raise risks where necessary
• Be an enthusiast for digital mobile marketing and have deep understanding of the platforms to provide thought leadership to your customer interactions
• Executestrategy playbooks via Services engagements: Managed Services, Custom Projects , Advanced Technical Resource packages. Your responsibilities on these engagements will be based on customer requirements and needs, and may include developing programme/campaign strategy, mapping data inputs required to create an omni-channel engagement strategy, and campaign execution.
• Build lasting relationships with a variety of customer stakeholders ranging from executives to marketing practitioners and align business need to the respective stakeholder
• Plan and self-prioritize your work based on customer timelines, urgency, and relative priority
• Ability to navigate at times through stressful customer situations in both a proactive and reactive role
• Be a product expert - Keep up-to-date with AE Product functionality and its application across the Upland customer base

Requirements:

• 3+ years of experience working in a SaaS company
• 5+ years of digital mobile marketing experience in a customer facing role
• Technical skills at understanding APIs, Web Services, Software Development, Database, DB Queries
• Technically-knowledgeable and enjoys deep learning the nuances of technical products with Subject Matter Expertise
• Experience working on enterprise accounts
• Strong problem-solving ability, always looking for smarter, better ways to achieve a goal
• PM skills working cross-disciplines internally and externally to define, implement, revise, and evolve marketing programs (experience in management consulting or digital agency work a plus)
• Experience with these types of engagements with customers:
  • Executive business reviews
  • Presenting / Interacting with all levels with our Customers
  • Creating structured programs to drive adoption at low-usage accounts
  • Creating & executing against a success Plan/project plan
  • Customer and Internal training
• Comfortable working within a fast-paced & multi-tasking environment
• Ability to work as part of a team and also on your own initiative

Upland Software (Nasdaq: UPLD) is a leader in cloud-based tools for digital transformation. To learn more, visit www.uplandsoftware.com.

Upland Software is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected status.