Key Account Manager

Stuart is a sustainable 🌱 last-mile logistics company that connects retailers and e-merchants to a fleet of geolocalised couriers across several countries in Europe. 

Our Mission 🚀

We are an impact-driven company that aims to build the future of logistics for a more sustainable world: shared, efficient and reliable. We are committed to creating a new standard for urban deliveries that meet today’s environmental and social challenges while offering a premium delivery experience blending speed, flexibility and convenience.

Our motto: “Make every delivery a moment all of us can truly celebrate!” More than 3000+ leading brands already partner with us across Restaurants, Grocery, Retail & Luxury, and eCommerce to deliver all types of goods at the tap of a button. Stuart is a highly diverse and inclusive company of 350+ employees with 90+ nationalities working across France 🇫🇷, Italy 🇮🇹, Poland 🇵🇱, Spain 🇪🇸 and the U.K. 🇬🇧

It’s the right moment and the right place for us to make an impact on millions of people, as home delivery services hit a record high. And guess what? You can help us fulfil our vision 🙌

• Are you ready to play a pivotal role in propelling our company to new heights? As a Key Account Manager at Stuart, you won't just manage accounts – you'll be a driving force behind our expansion in the dynamic Grocery vertical. Imagine being the architect of strategic relationships with some of the most iconic brands on the high street. In this role, you will be reporting to the Head of Account Management for the UK.

• You will create, manage and implement growth strategies for your key Grocery accounts
• You will set and agree on growth targets for your clients and align these targets with the strategy of the Grocery vertical
• You will build deep and ongoing relationships with key decision makers internally and externally, including Operations Managers, Business Owners and Technical Teams
• You will ensure that your key accounts are satisfied by communicating and project managing their needs effectively to internal stakeholders and influencing action
• You willI identify churn risks within your portfolio and implement action plans to mitigate
• You will meet clients face to face and have regular calls/check-ins
• You will become an expert in our Product, Platform, and Operations
• You will collaborate across teams to better focus client-facing efforts, taking the initiative to identify issues and find solutions
• You will build and deliver compelling demonstrations, presentations and pitches

• 4+ years of client-facing experience (preferably in a B2B environment with large enterprise clients); consulting experience; or project management experience
• Hustler mentality, hungry to learn and exceed client expectations in a demanding environment
• Solutions-oriented, always look for innovative ways to make things work rather than reasons why something won’t work
• Experience of managing and/or supporting on projects involving multiple stakeholders from different teams
• You have a strong analytical mindset and proven problem-solving skills, using data to inform decisions; familiarity with Tableau and Excel required
• Consultative approach, with a natural desire to understand your client’s needs and work to find a solution that fits them best
• You are comfortable in using Microsoft office / Google to create presentations and conduct analysis

• Work in an international, dynamic and passionate environment with a company culture focused on learning and development 🎉
• Hybrid working model and flexible hours ✨

• Food allowance £200 monthly (groceries/restaurants/food apps etc) 🥗
• Stuart Academy, offering a wide range of upskilling and development opportunities 🎓
• Stuart is putting Mental Health Awareness first! Wellness Allowance to use in any gym or sport class🧘
• Cycle to work scheme 🚲
• Private healthcare provided by Aviva 🏞
• 30 days working abroad per year"

At Stuart, we believe that employees today want to evolve in collaborative, high-growth environments where they can demonstrate their abilities and thrive both professionally and personally. We are convinced that employees need to find alignment between their inner values and their company’s culture and mission to unlock their full potential. We work to create a culture of empowerment, continuous learning and growth where everyone can bring expertise, own projects and easily measure their impact 🙌

Stuart is proud to be an equal opportunity workplace dedicated to promoting diversity. We don’t discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status 💙

Please note: Our Talent Acquisition Team is international coming from across the world 🌍 We kindly ask you to please submit your CV and application in English so that it can be reviewed correctly (unless the job posting is in a language other than English). Thank you 🤗

Want to learn more about us? Visit https://stuart.com/about-us/