Student Communications Planning Manager

The Manager of Student Communications Planning will be responsible for assisting with the execution of the College’s continuing student communication plan. This role offers support for our Student Communications Integration (SCI) team by handling key day-to-day tasks and acting as the main point of contact for CRM related communications. One of the main responsibilities of this person will be the creation, maintenance and execution of the college-wide communication calendar and effective deployment using the college’s CRM (Slate). The Manager of Student Communications Planning will work with all college departments to be an effective contributor to the success of SCI team.

Essential Job Functions & Responsibilities:

• Develop and implement communication plans for the continuing student body at the college from point of commitment through graduation for both undergraduate and graduate students
• The main planner for all communications to students, faculty and staff as needed, through the college’s CRM
• Build relationships, and serve as a main point of contact, with colleagues across the college to establish interdepartmental communication strategy
• Responsible for communications calendar
• Responsible for directing all CRM activity implementing new communication plans as needs arise and executing ad hoc communications as needed
• Work collaboratively with the Manager, Student Systems Integration to ensure timely, effective and comprehensive communication plans are implemented.
• Report on the effectiveness of communication campaigns

Required Skills & Experience

• Exceptional written, communication and organizational skills with attention to detail
• Ability to manage multiple projects in a fast-paced, deadline-driven environment
• Proven ability to build consensus and work effectively within a cross-departmental team
• Knowledge of CRM systems a plus, especially Slate
• Experience with other operations software desirable
• Familiarity and comfortability with CRM reporting and dashboard management
• Advanced technology skills with an ability to quickly learn and navigate new platforms
• 3+ years professional experience within marketing/communications or multi-channel marketing campaigns
• A passion for communications and a commitment to excellence

• Bachelor’s Degree required

• Some evening and weekend hours will be required during peak times or to meet deadlines. Participation at admissions related events is also expected.
  
• Must be able to push, pull, move or lift up to 50 lbs
• Must be able to meet all general health requirements for the position as per college policies

Mercy College is an equal opportunity employer. Mercy College actively engages in recruiting a diverse workforce and student body that includes members of historically underrepresented groups, and strives to build and sustain a welcoming and supportive campus community. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ethnicity, creed, religion, marital status, sex, sexual orientation, gender, gender identity, pregnancy, genetic information, disability, or protected veteran status.

The posted salary range for this position is based on several legitimate, non-discriminatory factors set by the company. The College is committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, or local pay equity laws.

Mercy College strives to provide employees and their families with a comprehensive and valuable benefits package. We offer high-quality health care plans, retirement benefits, tuition discounts, flexible spending, and much more.

Health Insurance:
Aetna: Aetna Elect Choice HDHP, Aetna Elect Choice EPO (In-network), Aetna Managed Choice POS (Out-of-network)
Emblem Health (UAW Union employees only): HMO (In-network)

Dental Insurance:
Aetna: Aetna DMO (In-network), Aetna PPO (Out-of-network)

Vision Insurance:
Aetna

Paid Time Off:
Mercy College provides generous leave benefits to its employees.

Disabilities & Workers Compensation Insurance:
Coverage in accordance with New York State regulations

Life Insurance:
Long-Term Disability: The Hartford
Short-Term Disability: The Hartford

Flexible Spending Account (FSA):
Ameriflex

Retirement Benefits:
TIAA
The Mercy College Retirement Plan is comprised of two components:
Deferred Compensation Plan
All eligible employees may contribute to the Deferred Compensation Plan on a pre-tax basis upon joining the College.
Defined Contribution Plan
Eligible employees are enrolled in the Defined Contribution Plan after two (2) years of full-time employment at Mercy College and receive a semi-monthly contribution from the College, based on age and salary. If an employee is under age 36, they will receive a contribution of 3.3% of their annual salary each pay period. If an employee is age 36 or older, they will receive a contribution of 9% of their annual salary each pay period.
If employed full-time for two (2) or more consecutive years by another institution(s) of higher education (college or university), without an intervening break in service within the last twelve (12) months prior to employment before joining Mercy College, please submit a waiting period waiver form to Office of Human Resources. The Defined Contribution will begin as of the first day of the month following receipt of the completed waiver form.

Remote Work:
Mercy College recognizes the important role that workplace flexibility can play in an employee’s ability to manage work-life balance.
Learn more about our remote work policy here.

Tuition Remission: Staff & Faculty
Mercy College provides a competitive education to students and extends that formal education opportunity to employees, and their spouses/domestic partners, and dependents at a reduced tuition rate through this Tuition Remission Benefits Policy for Mercy College Employees.
Learn more about our tuition remission here.

Tuition Exchange:
We are a member of the Tuition Exchange Program. Employees are eligible to apply for the Tuition Exchange Program after completing two (2) consecutive years of full-time employment.

Employee Assistance Program:
Compsych

Voluntary Benefits:
Allstate Identity Protection
LegalEase
Liberty Mutual Auto & Homeowners
Nationwide Pet Insurance
PlumBenefits
ScriptSave
Working Advantage

Note: The above describes a brief summary of benefits and is subject to change.

Click here to learn more about our health and welfare benefits in detail (Download PDF reader)