Job details

Manager of Customer Success

Submittable is looking for a Manager of Customer Success to lead the Customer Success team. The ideal candidate must have experience in managing teams in the B2B SaaS software space, excellent communication, and relationship management skills.

Skills

In-depth knowledge of customer success models and performance metrics
Outstanding organizational and decision-making skills
Strong written and verbal communication skills
Ability to manage competing priorities

Responsibilities

Hiring, coaching, and mentoring staff
Providing regular updates on renewal metric forecasts
Acting as a point of escalation for client issues
Collaborating with peers and leaders across the organization
Creating an inspiring team environment

Education

BA/BS degree or equivalent experience

Benefits

Health insurance, life insurance, and optional accounts
401(k) with employer match
Equity stock options
Flexible hours and remote work options
Paid parental leave policy
Professional development stipends
Community outreach programs and employee volunteer outings
Fully-stocked kitchens, complimentary snacks, and beverages
Company-sponsored happy hours and gatherings

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By Submittable

We’re driven by the belief that technology can be a force for good. Our clients further social impact through programs that reach millions of people around the world.

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FUNDING

Public

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Senior

INDUSTRY

Enterprise Software & Network Solutions

TEAM SIZE