Staff Technical Program Management (Tech)

Everything we do at Sunrun is driven by a determination to transform the way we power our lives. We know that starts at the individual employee level. We strive to foster an environment you can thrive in through our commitment to diversity, inclusion and belonging.Sunrun is in the driver’s seat to lead the energy revolution as America’s leading residential solar and renewable energy provider. The company’s leadership team embraces a fast-paced, entrepreneurial mindset to seize this unique opportunity in history and position Sunrun as an aspirational, beloved technology consumer brand for a faster, cleaner, safer, easier, more efficient home of the future.Sunrun’s Communication Engineering team plays a critical role in our company’s success by collectively managing and evolving our industry-leading communication domain. This role sits within the communication space, connecting customers to Sunrun solar advisors and customer care to ensure a seamless delightful experience across communication channels throughout the customer journey. Today, our main forms of communication are phone calls and texts with AI-powered intelligent routing to ensure the customer promptly reaches the right representative. We are rapidly expanding our communication experience to include channels like social media and push notifications, ensuring customers can contact us through their preferred medium and have a consistent experience across all touchpoints. Our team enables front-line support to quickly address customer inquiries and resolve issues, thereby enhancing the overall customer experience.As the Staff Technical Project Manager for our communications domain, you will have the opportunity to lead the delivery of a best-in-class omnichannel communications experience across all parts of the customer journey. Your scope will be broad and deep, involving collaboration with leaders to support guiding customers through the entire customer lifecycle, working with engineering teams to define and prioritize efforts to evolve our communications integrations, tools, and platforms toward our Northstar omnichannel vision, and coordinating with our Sales, Marketing, Customer Care, Field Service, and Operations counterparts to ensure both customer support needs and internal user needs are met.If you are a cross-functional collaborator who wants an integral role in defining and elevating the customer experience across the organization and participating in the front line to address climate change and drive the electrification of millions of homes, this is the right role for you.Due to the highly interdisciplinary nature of this role, and the cross-functional impact of the changes you will drive, you will need to be a respected leader who can effectively communicate, collaborate, and build coalitions. The Staff Technical Project Manager role is among the most challenging and rewarding at Sunrun. We are looking for a highly talented and driven individual who is excited to take on this challenge.The energy revolution is well underway. And our planet needs it now more than ever. Join us in the journey as we lead a crucial movement toward a planet run by the sun.ESSENTIAL DUTIES AND RESPONSIBILITIES• ​​Acts as Scrum Master: Facilitates Agile ceremonies, manages sprint planning, and ensures the development teams maintain a high velocity and deliver quality results. Communicates with the organization to ensure clear definition of requirements and provides regular project updates.• Requirements Management: Owns the customer problem space, business and technical requirements, and prioritization of work for the development teams. Ensures well-defined requirements and strong organizational processes to deliver tangible value for Sunrun, our customers, and our partners.• Continuous Communication: Maintains consistent communication with all stakeholders to ensure alignment on project goals and updates. Acts as a liaison between different departments to keep everyone informed and engaged.• Technical Guidance and Requirements Writing: Collaborates with engineering teams to understand technical requirements and constraints. Writes clear, detailed technical requirements to guide development efforts and ensure project deliverables meet quality standards.• Balance and Risk Management: Balances day-to-day support needs with ongoing project initiatives, ensuring that short-term tasks do not hinder long-term goals. Identifies and mitigates risks, and considers downstream implications, dependencies, and potential obstacles during project planning.• Integration and Value Unlocking: Understands how project deliverables integrate with existing systems and processes. Ensures that improvements are seamlessly incorporated into the broader business operations, unlocking value across Sunrun’s various functions.REQUIREMENTS (EDUCATION, EXPERIENCE, CERTIFICATIONS, AND OTHER SKILLS)• Education: Bachelor’s degree (or equivalent). A degree in computer science, business administration, or a related field is highly valued but not required.• Experience: Minimum of 8+ years of project management experience, preferably in technical or communications-related projects that impact both customer and internal users. Strongly prefer candidates with experience working with third-party communications partners (e.g., NICE CXone (InContact), Dialpad, Five9, Replicant, etc.) and have basic technical acumen to assist in effort and feasibility assessments. No solar experience needed.• Agile Scrum Master: Experienced in Agile methodologies and serves as an effective Scrum Master. Facilitates Agile ceremonies, including sprint planning, daily stand-ups, retrospectives, and reviews. Ensures the team adheres to Agile principles, maintains high velocity, and continuously improves processes. Removes impediments and fosters a collaborative and productive team environment. Certified ScrumMaster (CSM), SAFe 6.0 Scrum Master, or equivalent Agile certification preferred.• Strategic Execution: Able to see the big picture and communicate it effectively, while being disciplined in aligning ambitious goals with the realities of prioritization and day-to-day execution. Executes seamlessly across teams and third-party vendors, including ensuring alignment on project priorities. Drives resolution of escalated blockers for the team.• Ownership and Accountability: Takes full accountability for and drives results for projects cross-functionally, working across the organization to get projects prioritized and efforts mobilized to ensure necessary outcomes. Promotes a mindset of accountability and ownership within the broader team, including establishing and holding stakeholders to an operating cadence.• Problem Solving: Quickly and effectively synthesizes and solves complex, interdependent problems, understanding the end-to-end business implications of decisions. Leverages insight to drive clarity throughout the organization and brings others, including senior executives and large groups of stakeholders, along in the process. Can articulate decisions, highlight risks, and operate with a strong, balanced view of decisions.• Communication & Listening: Compelling and effective communicator who ensures transparency, visibility, and alignment across all project activities. Proactively shares updates and seeks feedback. Attentive listener who seeks to understand others and actively incorporates new information to drive project success.• Product & business judgment: Contextualizes business decisions within the broader company and industry context, considering all stakeholders. Maintains a balanced perspective, appreciating risks, rewards, and execution challenges. Effectively navigates ambiguity in decision making.• Technical Judgment: Capable of independently handling scoping for complex technical projects. Makes informed technical vs. business tradeoffs and ensures that decisions align with organizational goals and project requirements.• Adaptability: Adjusts quickly to changing priorities and conditions; anticipates and copes effectively with the complexity of change.Recruiter:Tyrone Taylor (tyrone.taylor@sunrun.com)Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to acts, such as The Equal Pay Transparency Act. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation listed. Candidates in locations outside this local area may have a different starting salary range for this opportunity which may be higher or lower. Please speak with your recruiter to learn more.Starting salary/wage for this opportunity:181,269.70 to 217,523.65Other rewards may include annual bonus eligibility, which is based on company and individual performance, short and long term incentives, and program-specific awards. Sunrun provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off (PTO). A candidate’s salary history will not be used in compensation decisions.This description sets forth the general nature and level of the qualifications and duties required of employees in this job classification, as well as some of the essential functions of this role. It is not designed to be a comprehensive inventory of all essential duties and qualifications. If you have a disability or special need that may require reasonable accommodation in order to participate in the hiring process or to perform this role if you are offered employment, please let us know by contacting us at candidateaccomodations@sunrun.com.Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity, Inclusion & Belonging drives our ability to build diverse teams and develop inclusive work environments. At Sunrun, we believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. We are committed to equal employment opportunities without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, pregnancy or any other basis protected by law. We also consider qualified applicants with criminal convictions, consistent with applicable federal, state and local law.