Support Engineer

Support Engineer

Location: Connecticut, Colorado, New Jersey, New York

As a Support Engineer, you will be an important part of our Engineering team that is charged with providing excellent customer service by way of your technical problem solving skills. As part of Techstars’ engineering organization, you and your team will build a proactive, scalable and effective customer service process that interfaces well with our software development practices.

As an organization, we value innovation and collaboration. We make heavy use of Open Source technologies, cloud infrastructure, and Saas applications. We believe in meeting people where they are, transparency, and continual improvement.

What you will do

• Solve customer issues by developing expertise in relevant product areas
• Triage and assist in root-cause analysis of software issues discovered internally and in customer environments
• Identify, reproduce, and document bugs for the Engineering teams to enable quicker resolutions for our customers
• Create and maintain high quality technical documentation by working with Engineering teams 
• Build and create tools, scripts, and automations to enable a great customer experience when they need Engineering support

Who you are

• A software developer at your core, who uses their powers for good in supporting production operations
• You understand web services, including transport (primarily HTTP), common data formats (JSON), and standard API patterns (e.g. REST).
• You can write code in at least one language to gather data from web services and use it for your own purposes.
• You have relevant professional experience and maintain a keen interest in providing outstanding customer support experiences.
• You take pride in identifying the needs of others and take the initiative to find solutions for them.
• Self-motivated, with the ability to juggle multiple priorities.
• Possess a tendency to “go digging” when confronted with a challenge.
• You are resourceful, flexible and hold yourself and the team accountable to results.
• Enjoy working shoulder-to-shoulder with your customers.

The Techstars Stack

• Apps: Javascript, React, Express, Node.js
• Data: Python, Airflow, Postgres, Kafka
• Infrastructure: AWS, Kubernetes

Compensation range: $95,000 - $105,000 with 10% bonus

About Techstars

The Techstars worldwide network helps entrepreneurs succeed. Founded in 2006, Techstars began with three simple ideas—entrepreneurs create a better future for everyone, collaboration drives innovation, and great ideas can come from anywhere. Now we are on a mission to enable every person on the planet to contribute to, and benefit from, the success of entrepreneurs. In addition to operating accelerator programs and venture capital funds, we do this by connecting startups, investors, corporations, and cities to help build thriving startup communities. Techstars has invested in more than 3,000 companies that today have a combined market cap valuation of $96.6 Billion. www.techstars.com

Techstars is an affirmative action, equal opportunity employer and does not discriminate on the basis of race, sex, age, national origin, religion, physical or mental handicaps or disabilities, marital status, Veteran status, sexual orientation, gender identity nor any other basis prohibited by law.

Techstars uses E-Verify to check the work authorization of all new hires. For more information about E-Verify, please see the following:

• E-Verify Participation Poster (English and Spanish)
• Right To Work Poster (English and Spanish)