As Support Engineering Manager at CircleCI, you will lead a team of Support Engineers and guide the extended team of Customer Engineering, Revenue, and Customer Success to deliver a world-class customer experience to CircleCI users and prospective customers.
We are looking for an energetic and performance-focused Support Engineering Manager. As the team's manager, you will enable them to support our rapidly growing customer base. You will help the team answer customer questions efficiently and effectively, and improve existing processes. CircleCI takes pride in the fact that our Support Engineers are true engineers, with deep technical skills, and an ability to resolve Tier 1, 2, and often Tier 3 level issues for a very technical user base (developers). Successful candidates that espouse that model can help us attract and retain the unique mix of skills vital to performing at this level.
This job will be performed remotely and will be leading a distributed team across North America.
Our Support Engineers have a strong understanding of the developer community and are able to confidently communicate with and provide first class support to developers, DevOps leads, architects and decision makers.
** Not all skills required. If you're interested in growing with us, please reach out!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
CircleCI is the world's largest shared continuous integration/continuous delivery (CI/CD) platform, and the hub where code moves from idea to delivery. As one of the most-used DevOps tools - processing more than 1 million builds a day - CircleCI has unique access to data on how engineering teams work, and how their code runs. Companies like Spotify, Coinbase, and BuzzFeed use us to improve engineering team productivity, release better products, and get to market faster.
Founded in 2011 and headquartered in downtown San Francisco with a global, remote workforce, CircleCI is venture-backed by Base10, Greenspring Associates, Eleven Prime, IVP, Sapphire Ventures, Top Tier Capital Partners, Baseline Ventures, Threshold Ventures, Scale Venture Partners, Owl Rock Capital, Next Equity Partners, Heavybit and Harrison Metal Capital.
CircleCI is an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
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CircleCI is the world’s largest shared continuous integration and continuous delivery (CI/CD) platform, and the central hub where code moves from idea to delivery.
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