Support Specialist - Remote

Are you a customer support superstar looking to make a difference? Look no further than Zywave! As a Support Specialist, you'll have the opportunity to use your skills and experience to guide our customers towards resolution. We're passionate about providing an exceptional customer experience, and we need your expertise to engineer and craft solutions to solve customer issues and technical problems.

At Zywave, we provide you with the processes and tools necessary to make you successful. We're building a high-performance, employee-first culture focused on trust and care for one another. As a member of our Support Team, you'll be the face of Zywave, representing our brand on every call, chat, and email.

We believe that our people are at the heart of all we do, and we value your authentic self. Join us at Zywave and help us continue to provide top-tier customer support!

Why Should You Join Zywave?

• You value Making a Difference. Our partners rely on Zywave and our ecosystem to be successful. When we miss meeting their expectations, it’s our role to repair that relationship.
• You put the customer first. The customer experience should be transformational, not transactional. Our customers are not numbers. Each one is unique and deserves to be treated as such. A laser-sharp Customer Focus is a requirement.
• You can Learn on the Fly. Our business moves fast and change is one of the few constants.
• You are compassionate. You can put yourself in another person’s shoes and see the world through their eyes. Compassion and empathy are two important ingredients in a transformational customer experience.
• You enjoy Problem Solving. You can blend Interpersonal Savvy, excellent Listening, and advanced Functional/Technical Skills to troubleshoot customer issues and make the complex seem straightforward and simple.
• Your personal and professional development is a priority. Our leadership team makes your happiness and well-being a focus. At Zywave, we value a healthy Work/Life Balance.
• You enjoy being a member of a team. We hire intelligent people to tell us what to do, not the other way around. Your voice matters and your feedback makes an impact. Collaboration and strong Peer Relationships are vital to building an effective team.
• You want to expand your technical skills and systems prowess. You will use products from Microsoft, Salesforce, Atlassian, and others to manage your day-to-day and level up your Business Acumen.

Factors for Success

• Bachelor’s degree in Business, Communications, Information Technology or related discipline.
• Effective written and verbal communication skills, able to explain technical / complex information to nontechnical audiences.
• Able to provide a positive customer service experience.
• Demonstrated analytical skills and independent problem solving ability are required.
• Knowledge of group insurance/administration including health benefits or property & casualty/risk management industry helpful.
• Must be able to type and sit for long periods of time and resolve issues over the phone and via email/internet.
• Proficient in Microsoft Office, including Outlook.

Why work at Zywave?

Zywave is a cutting-edge SaaS company that has led the digital revolution of the insurance industry over the last 25 years. We continue to make waves by launching new product functionality and integrations to deliver a world-class customer experience. Since 2020, Zywave has acquired seven insurtech companies representing over 1,100 employees globally. With our remote-first environment and core values that encourage employees to grow, belong and transform professionally there are endless opportunities to build new skills and relationships. Why wait to hop aboard the rocket ship? Get onboard now!

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