Outbound Customer Service Representative

We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom. 

SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.

SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management. 

As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.

Salary: COP 2,700,000

Start Date: ASAP

Schedule: 9:00 AM to 6:00 PM Central Standard Time, Monday-Friday 

Work Set Up: Permanent Remote 

Type of Contract: Full Time

Equipment Provision: Company Provided

• Vendor Acquisition: Identify, contact, and recruit Lawn Pros and Pool Pros nationwide through outbound calls, emails, and texts
• Relationship Management: Build and maintain relationships with vendors, fostering trust and effectively conveying the benefits of joining our platform.
• Sales and Conversion: Utilize persuasive selling techniques to convert leads into active vendors, meeting or exceeding monthly recruitment targets.
• Market Research: Stay informed about industry trends and competitor activities to strategically position our offerings and recruitment approach.
• Documentation and Reporting: Maintain accurate records of vendor interactions, update databases, and provide regular reports on recruitment progress.
• Customer Service: Address vendor inquiries and concerns promptly, ensuring a positive experience throughout the recruitment process.
• Experience recruiting Lawn Pros or Pool Pros, or familiarity with the property management and home services industry.

• Fluent in Spanish and English with excellent verbal and written communication skills.
• Proven experience in sales, recruitment, or customer service roles
• Ability to work independently and manage time efficiently to meet deadlines and goals.
• Strong negotiation and persuasion skills, with a track record of achieving and exceeding targets.
• Proficiency in Google Suite (Docs, Sheets)

Ninja Perks and Benefits

●       Competitive compensation

●       Paid time off, birthday leave

●       Bonus and incentive plans

●       Opportunities for skills training and personal and professional development

●       Employee Referral Program

 Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.