Associate Manager - Team Manager Sales

As an Associate Manager - Team Manager Sales at Sutherland, your responsibilities include driving performance aligned with key metrics, managing team dynamics, and developing team members through training. You'll oversee administrative tasks like attendance tracking and queue management, while also maintaining effective communication with clients and team members to meet their needs and expectations.

Candidates for the Associate Manager - Team Manager Sales position at Sutherland should possess a Bachelor's degree and have experience in team management, particularly in sales environments. Strong leadership skills, excellent verbal and written communication abilities, and the capability to foster positive relationships are essential.

An Associate Manager at Sutherland can significantly impact team morale by implementing motivational programs, providing frequent recognition of team achievements, and fostering a supportive and engaging work environment. Encouraging open communication and team collaboration also plays a crucial role in maintaining high morale.

Preferably, candidates for the Associate Manager - Team Manager Sales role at Sutherland should have proven experience managing a remote team, alongside a solid background in sales. Demonstrated leadership and the ability to resolve issues efficiently will set candidates apart.

Success for an Associate Manager - Team Manager Sales at Sutherland is defined by achieving team performance metrics, delivering exceptional service quality, and fostering professional development within the team. Being able to produce effective strategies based on meaningful data analysis also plays a significant role in this success.

When answering this question, consider sharing your approach to leadership, such as how you balance supportive guidance with accountability. Provide examples of how you've motivated team members and fostered collaboration in past roles to drive results effectively.

Focus on your conflict resolution skills. Mention specific methods you've utilized to mediate disputes, promote open communication, and achieve a resolution that upholds team cohesion and productivity while ensuring individual concerns are addressed.

Discuss the importance of setting clear expectations and regularly monitoring performance metrics. Highlight your experience in developing actionable plans, providing feedback, and motivating your team to stay focused on achieving their goals.

Emphasize your time management and prioritization skills. Provide examples of how you've successfully navigated shifting demands in previous roles, maintaining focus on critical tasks while keeping your team engaged and productive.

Discuss your approach to onboarding and training, including methods for individual and group training sessions, shadowing experienced team members, and using performance metrics to track progress. Mention your commitment to ongoing development and support.

Prepare a specific example that showcases your ability to lead a project with outcomes that benefitted your team or company. Detail your planning, execution, and the results achieved, along with any challenges you overcame.

Talk about your methods for performance evaluation, including setting clear KPIs, conducting regular check-ins, and using constructive feedback to promote growth. Explain how you leverage data to identify areas of improvement and celebrate successes.

Emphasize the value of customer feedback in shaping your team's strategies and operations. Discuss how you've used this information in the past to make informed decisions that enhanced service delivery and customer satisfaction.

Focus on communication strategies that promote trust and collaboration. Share techniques you’ve used like video calls for face-to-face interactions, creating a virtual team culture, and encouraging informal discussions to enhance team bonding.

Discuss the importance of quantitative and qualitative metrics in assessing success. Highlight your use of sales targets, customer satisfaction ratings, and team engagement levels to gauge overall performance and make necessary adjustments.