SVP/VP, Global Client Solutions Executive

Description

SVP/VP, Global Client Solutions Executive

Syneos Health is the only fully integrated biopharmaceutical solutions organization purpose-built to accelerate customer success. We lead with a product development mindset, seamlessly connecting our capabilities to add high-value insights to speed therapies to patients and provide practical value to help our customers achieve their objectives.

Every day we perform better because of how we work together, as one team, each the best at what we do. We bring a wide range of talented experts together across a wide range of business-critical services that support our business. Every role within Corporate is vital to furthering our vision of Shortening the Distance from Lab to Life®.

Discover what our 29,000 employees, across 110 countries already know:

At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position may include a company car or car allowance, Health benefits to include Medical, Dental and Vision, Company match 401k, eligibility to participate in Employee Stock Purchase Plan, Eligibility to earn commissions/bonus based on company and individual performance, and flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos complies with all applicable federal, state, and municipal paid sick time requirements.

The annual base salary for this position ranges from $236,340 - 454,300. The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate’s qualifications, skills, competencies, and proficiency for the role.

Summary:

The Global Client Solutions Executive, Strategic Accounts is responsible for (an) assigned account(s) and is responsible for driving profitable growth and operational delivery for the company.

The Global Client Solutions Executive, Strategic Accounts represents the whole spectrum of the business’s portfolio (Clinical and Commercial) across assigned accounts and ensures that robust strategic growth plans (Gross Awards, Revenues and Profit), P&L targets and excellent operational delivery are developed and attained. Responsibilities also include managing to and achieving quarterly and annual targets, development of robust strategic plans to drive growth, solutions design, development and oversight. The incumbent also involves the necessary parties in the development and execution of those plans.

The successful incumbent will expand and maintain relationships and is responsible for driving profitable growth and strong operational delivery resulting in customer expectations being exceeded and a resulting increase in market share occurs.

The Global Client Solutions Executive, Strategic Accounts will operate in a transparent, proactive, collaborative and accountable way and will hold their entire team to the same standard. They will have exceptional achievement drive and an eye for developing talent. Company ethical standards and policies will be upheld and a part of all that they do.

Job Responsibilities:

Individual Contributor Role: The Global Client Solutions Executive, Strategic Accounts reports to the Global Head of Key Accounts. The first and most prominent role of the Global Client Solutions Executive, Strategic Accounts is leadership over the assigned key account(s). The Global Client Solutions Executive, Strategic Accounts deals in the achievement of excellence and insight in order to surpass customer expectations. In this position, the Global Client Solutions Executive, Strategic Accounts proactively leads the strategic account planning process and executes performance objectives, sales targets, KPI’s and critical milestones for weekly/monthly/quarterly/annual periods.

• Leads in assessing, clarifying, and validating customer needs on a regular basis. Also develops solutions that best address customer needs while simultaneously coordinating the involvement of the necessary stakeholders inclusive of support, service, and resource management in order to exceed key account performance objectives and the customers’ expectations.

• Accountable for the achievement of the account’s assigned targets for profitable sales volume and achievement of the business’s overall objectives. The incumbent also leads the modeling of the account’s departmental vision and values and oversees their adoption.

• Drives and oversees the development of account specific growth strategies and approaches across the Syneos Health enterprise. The incumbent must understand customer strategic plans and can readily craft solutions that help the customer achieve their overall strategy and growth plans as well as those of the company.

• Achieves sales, revenue and profit goals and strategies that advance the key accounts’ performance and enables the achievement of the departments’ as well as the business’s financial goals.

• Builds strong and long-lasting relationships with customers through the creation of long- term planning and understanding. This also done through the establishment of a solid understanding of the competitive market in order to realize how best to acquire and retain high-value relationships and customers. The incumbent is accountable for ensuring customer ecosystems are mapped and is expert at guiding stakeholders through complex customer decision making processes. The incumbent understands customer company culture and work processes and ensures all who interact with customers are briefed and understand the nuances of working with them.

• Highly collaborative, works to create cross-functional engagements and understandings with appropriate departments to align goals and approaches that facilitate smooth achievement of key account objectives, develop and execute change initiatives that impact and influence the organization to be more customer centric. Work with finance in determining financial requirements for the department and developing the department’s internal budgetary allocation. Work closely with senior stakeholders in the establishment of departmental strategies, goals, targets and delivery.

• Oversees and facilitates the gathering of research and data on customer(s), the market and the competitive environment in order to identify growth areas to exceed assigned targets and KPI’s. Partnering with appropriate entities within the corporation to gain critical business intelligence. Gather, compile, analyze and creates formal reports and presentations that will be used collaboratively in the formulation of decisions and strategies.

• Measures account performance, weighing it against the business’s targets and KPIs, which also enables the identification of areas of improvement and avails crucial information for strategic development of the business.

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Qualifications

What we're looking for:

Education:

• Minimum Bachelor’s degree and preferably a Master’s degree in a related field.

Experience:

• 10+ years of combined industry and key account experience preferred.

• Proven and successful track record in establishing strong and long-term customer relationships, being able to retain existing business and develop new business.

• Demonstrated ability to set strategy independently.

• Demonstrated ability to manage a P&L

• Demonstrated ability to set 3+ year account plans

• Demonstrated ability to grow share

• Demonstrated ability to map and communicate all aspects of a customer ecosystem Demonstrated ability to oversee customer programs and deliver on the customer promise

• Strong Financial acumen and/or P&L management experience.

• Demonstrated ability to effectively translate customer needs (expressed and unexpressed) into a successful account plan that drives growth in share of market

• Successfully able to map customer strategy, culture and ecosystem in a way that enhances business opportunity identification and success

• Demonstrated ability to secure and leverage internal resources from the organization to accelerate performance of customer success

• Strong executive presence and able to flex style to effectively interact and influence customers and internal constituencies

• Demonstrate high proficiency in MS Word, PowerPoint, and MS Excel, which are necessary for the creation of visually and verbally engaging reports and presentations for key stakeholders.

Get to know Syneos Health
Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.

Additional Information:

Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.