Job details

Travel & Expense Coordinator

The Travel and Expense (T&E) Analyst performs tasks related to assuring the quality and consistency of T&E system information/T&E data and supporting T&E systems and enabling technologies such as Concur, Access Online/Comdata Bank Sites and Workday. Maintain the utmost confidentiality in dealing with employee records and business information. Manage special projects and tasks, such as the development and delivery of the Travel and Expense Policy, ensuring all travel and expense processes are cost-effective, accurate, and timely. Additionally, analyze and resolve system issues using platforms like Salesforce and Talk desk, while handling a high volume of calls.

Responsibilities:

Respond to and action requests received in T&E support queue and to support line including but not limited to Concur Travel, trouble shooting, T&E, PCard and Fuel inquiries.
Troubleshoots, analyzes, and corrects technical problems; ensure proper quality controls are in place to avoid future errors.
Run, schedule, and/or distribute reports to support assigned functional area (automating wherever possible) as well as correct data integrity issues and/or errors and provide feedback regarding issues, opportunities, or challenges.
Provides complete and current process documentation for all applications, providing or obtaining appropriate end user training as needed.
Assist with T&E upgrades, special projects, escalations, and other general enterprise duties as requested.
Provide ideas, solutions, and tools to increase the effectiveness, efficiency, and continuous improvement of T&E service processing.
Supports T&E program in ensuring Associate compliance with T&E policy and provides Concur Travel end-user support.
Accurately Maintains Associate profiles in all Sysco portals including Cardholder setup within bank site.
Reconciliation and Submission of Intercompany charges related to Corporate Travel Account, Meetings & Events, CTA for Operations and Travel Virtual Pay; analyze variances related to travel clearing account.
Completes additional responsibilities as required.

Bachelor’s degree in Accounting preferred or relevant Sysco experience in lieu of a degree.
Some broader domain knowledge and/or training in Card Management processes and Concur/Expense System functions desirable.
+ 2 years working with T&E related systems & technology in areas of AP & Procurement, T&E administration plus Corporate Finance desirable.
Demonstrate a basic understanding of T&E processes, procedures, controls and compliance requirements.
Sales Force and Talk Desk experiences is required
Bilingual - English/Spanish is required.

Skills:

Effective interpersonal and communication (oral, written and listening) skills required.
Analytical and problem-solving skills required. Attention to detail a must.
Proficient verbal and written communication skills.
A sense of urgency in solving customer requests to ensure timely resolution.

An ability to work under significant pressure, multi-task, and meet deadlines.
Ability to plan and carry out assigned projects, resolve most of the conflicts, coordinate work with others and interpret policies on own initiative.
Demonstrate a high degree of confidentiality and sensitivity to compliance-related matters.
Demonstrated ability to use appropriate judgment in knowing when to involve other resources (e.g., escalation) in decisions or actions.
Knowledge of standard business practices and professionalism in a customer service environment are essential.

Hybrid (2 days working at Ultra park II Lagunilla, Heredia and 3 days WFH)
Private Medical Insurance
Asociacion Solidarista
Life Insurance
Personal Day Off

What You Should Know About Travel & Expense Coordinator, Sysco Costa Rica

Are you ready to kickstart your career as a Travel & Expense Coordinator with our fantastic team? At our company, we're searching for an enthusiastic Travel and Expense (T&E) Analyst who is eager to take on the challenge of ensuring quality and consistency in T&E data management. This role involves working with crucial enabling technologies such as Concur and Workday while maintaining the confidentiality of sensitive employee records. You'll manage special projects, including the development of our comprehensive Travel and Expense Policy. We're looking for someone proactive who can not only handle a high volume of requests in our support queue but also troubleshoot and solve system issues using platforms like Salesforce and Talkdesk. If you have a knack for analyzing data and identifying opportunities for improvement, you’ll fit right in! You’ll also help develop training materials, contribute to cost-saving measures, and ensure compliance with our policies. To thrive in this role, you'll need a bachelor’s degree in Accounting, relevant experience, and a firm grasp of T&E processes. Bilingual skills in English and Spanish are vital as well. Get ready for a rewarding experience where you'll be supported by a collaborative team, with a hybrid working arrangement that values your personal time. If you're ready to bring your analytical skills and passion for problem-solving to our growing organization, let's connect and discuss how you can make an impact as our new Travel & Expense Coordinator!

Frequently Asked Questions (FAQs) for Travel & Expense Coordinator Role at Sysco Costa Rica

What are the responsibilities of a Travel & Expense Coordinator at your company?

As a Travel & Expense Coordinator, your responsibilities will include managing T&E data, providing support for systems like Concur and Workday, troubleshooting technical problems, and ensuring compliance with T&E policies. You will also be tasked with analyzing trends, providing user training, and developing process documentation.