Senior Customer Solutions Engineer (Categorie protette ex art. 1 L. 68/99)
In the cloud, every second counts. On the leading edge of security, Sysdig stops attacks in real-time by instantly detecting changes in cloud security risk with runtime insights and open source Falco. Trusted by a large enterprise customer base, we are a well-funded startup, passionate open source enthusiasts at heart, and problem-solvers who are building and delivering powerful solutions to secure cloud-native applications.
We have an organizational focus on delivering value to customers. We appreciate diverse opinions and open dialogue to spur ideas. We believe in working together to achieve our goals, and we pride ourselves on a flexible work culture. We're an international company that understands how to cultivate an inclusive environment across remote teams.
And we're a great place to work too - we've been named a "Best Places to Work" by Inc, the San Francisco Business Time, and Built In, with recognitions ranging from "Best Benefits" to a "Best Company for Happiness.
We are looking for driven team members who want to join us on our mission to lead cloud security globally. Does this sound like the right place for you?
This position is dedicated to individuals belonging to the Categorie protette ex art. 1 L. 68/99.
- Reporting to the Senior Director of Customer Success you will be the technical authority on the Sysdig Platform and become the customer's go-to advisor.
- You will help with customer onboarding, thus driving adoption.
- You will understand the customer's requirements, challenges, and what outcomes and value they are expecting in their Sysdig journey.
- You will have a pro-active approach and be a team player who strives to inspire customer loyalty.
- You are the driving force in building customer relationships, including implementation, renewal, and identification of expansion opportunities.
- You will be an expert in cloud native technologies with multi year experience.
- You have experience working either in a Cyber Security role or with Cloud Ecosystems in either an engineer or professional services role.
- You bring 5 years minimum post-sales experience with a focus on growing and retaining customers.
- Experience with Linux, Helm, Terraform, Kubernetes, or Cloud Platforms.
- Fluent in English.
- PTO days (number varies by country)
- Parental Leave
- Mental health support for you and your family through the Modern Health app
- Great compensation package and flexible working arrangements
- Development opportunities
We would love for you to join us! Please reach out even if your experience doesn't perfectly match the job description. We can always explore other options after starting the conversation. Your background and passion will set you apart, especially if your career path is different.
Some of our Hiring Managers are globally distributed, an English version of your CV will be appreciated.
Sysdig values a diverse workplace and encourages women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Sysdig is an equal-opportunity employer. Sysdig does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other legally protected status.
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As a Senior Customer Solutions Engineer at Sysdig, you're stepping into an exciting role that combines technical expertise with customer-focused engagement. At Sysdig, we are revolutionizing cloud security, ensuring that every second counts to stop attacks in real-time. You will be the technical authority on our platform, guiding customers on their journey to adopting Sysdig's powerful solutions. Your day-to-day will involve collaborating with clients to fully understand their unique business needs and challenges, ensuring they derive maximum value from our offerings. You'll team up with the Senior Director of Customer Success, helping to onboard customers with your extensive knowledge of cloud native technologies, including Kubernetes, Terraform, and more. With a flexible work culture that supports collaboration across international teams, you will thrive in an environment where diverse opinions are celebrated. Ideally, you're a team player who has a proactive approach to building relationships, addressing implementation needs, and identifying opportunities for expansion. Continuous learning is a significant part of our journey, and we prioritize development opportunities for our team members. If you're passionate about cyber security and helping customers succeed, this is the perfect role for you at Sysdig. Join us in our mission to lead cloud security globally and enjoy some fantastic benefits like flexible working arrangements, mental health support, and generous PTO days. We can't wait to see what you'll bring to the table, so if this sounds like the place for you, we’d love to hear from you!
Sysdig is a monitoring solution company based in San Francisco, California that offers visibility into cloud and container performance. We protect the build pipeline and detect and respond to runtime threats for our consumers.
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