Systems Admin II (AD/O365)

Job Responsibilities:

• Administer Skype, MS Teams, SharePoint, and other MS Office Suite
• Administer email services in Exchange On-Premise and O365
• Administer windows server services (AD, DHCP, DNS, GPO)
• Troubleshoot, test, and resolve complex end-user technical issues/problems.
• Will act as subject matter expert on tools, programs, and applications unique to the client environment
• Will act as the go-to resource that helps resolve complex issues
• Will match project priorities to industry best practices
• Provide training to consultant teams and end-users as needed
• Where necessary, writing, amending, or removing KB articles
• Participate in the creation of training material
• Track and document process changes and ad hoc reporting requirements

Skills, Licenses, Knowledge, Education, and Training Requirements:

• More than 2 years of experience as a subject matter expert for Microsoft Infrastructure
• A keen interest in new technologies, ability to learn quickly, and high level of motivation
• Knowledge of MS Exchange On-Premise and Office 365
• Knowledge of Microsoft Windows-based operating systems to include servers and workstations, possess expertise using Microsoft Office Products
• Knowledge of Active Directory, Group Policy Objects (GPO), DHCP, DNS
• Knowledge of PowerShell Scripting
• Ability to understand industry best practices and can communicate those insights to help improve the business model
• Prior support of clients users and the client environment
• Attendance and schedule adherence are requirements of this position

Level of Knowledge, Skills, and Authority:

• Knows and applies advanced concepts, practices, and procedures of a particular field of specialization
• May adapt procedures, processes, tools, equipment, and techniques to meet the more complex requirements of the position
• Under minimal supervision, performs work that is varied and that may be somewhat difficult in nature, but usually involves limited responsibility
• Resolves most questions and problems and refers only the most complex issues to higher levels