Job details

(Senior) Customer Success Manager

Your impact

As a Customer Success Manager in our team, you will play a key role in shaping our customer journey in order to provide the best possible product experience. Your tasks will span the entire product management cycle, from expert discussions in our sales process to onboarding new customers and expanding active customer relationships. You will work closely with our sales and product team to help us deliver value and ensure the long-term satisfaction of our customers.

Your tasks

You will proactively develop our customer portfolio and ensure an excellent customer experience throughout the entire customer lifecycle. You will proactively manage potential challenges
You are able to identify customer-specific needs and organisational requirements by working out the right solutions together with our customers
You organise the onboarding of customers by conducting workshops, training and implementation plans (on-site) together with our customers
You have a deep understanding of our customers' needs to drive improvements to our product, maximise value for our customers and support the sales team
You will analyse data on product usage and adoption to gain insights into customer needs and respond accordingly as well as troubleshoot issues

Your profile

Now you may wonder what experiences and skills you need for this role. We believe that problem-solving, creativity, and drive are more important than tools that can be picked up. However, the following references will give a guideline of what experiences we think might be helpful.

You are motivated to build something from the ground up and don't hesitate to work hands-on
You have good written and personal communication skills in the German language
You enjoy talking to customers, building relationships with them and working diligently so that customers can rely on you
You have experience with SaaS, customer success and/or are interested in the industrial sector

ABOUT US

What we do

We are Tacto, a Munich-based start-up with the mission of creating future-proof supply chains in the industrial SME sector: digital, efficient & sustainable. With our intelligent operating system for supplier management, we strengthen the backbone of the European economy: the industrial SME sector. We help our customers to manage their suppliers, optimise purchasing processes and ensure an overall sustainable supply chain. We are convinced that, together with the hidden champions of today, we must change the industrial world digitally and sustainably - that is what we are working on at Tacto.

Why this is important

We are lifting the backbone of the European economy, the industrial SME sector, with tens of millions of employees, into the digital age.
We support smooth collaboration across company boundaries in supplier networks as the basis for future growth.
We optimise the 50-70% of costs and emissions of a physical product that are attributable to suppliers in order to save resources along the supply chain.

Why you should join us

Timing: Our product manages hundreds of millions of euros of material to manufacture physical products from bread slicers to medical devices. The industrial middle class trusts us and we are ready to grow! Shape the future of our company and our product with us!
Top investors believe in us: We are backed by first-class investors such as Sequoia Capital, Index Ventures, Cherry Ventures, Visionaries Club, UVC Partners as well as the founders of Personio, GetYourGuide, Helsing & Forto. Join us and show them that they made a good decision!
The team: We are an interdisciplinary and international team that is highly motivated to scale Tacto but also likes to have fun. Work with us to develop both personally and professionally!
Impact: We are reshaping industrial procurement, which is the biggest value driver in the industry. There is no physical product in the world in which procurement is not significantly involved. Join us in shaping the future of the most important economic sector in Germany with over 10 million employees.

What we offer

Apart from the people, our culture and mission, we offer you a job with above-average pay and a lot of personal responsibility. It is important for us to create an environment in which you can grow professionally and personally:

Your holiday: 28 paid days of vacation per year
Your office: We live an office culture and all our employees like to come to our beautiful office in the Sandstraße in Munich, but you can also work from home at times (our guideline is 3+ days office & 2 days home office)
Your setup: Choose your favourite equipment and working environment. Whether Mac/Windows/Linux suits you, we want you to feel comfortable.
Your team: We grow and have fun together at team lunches, coffee dates, chess games, hiking trips and a lot more
Your safe space: We are convinced that a workplace where different and diverse perspectives and ideas are brought in is very valuable
Your health: We have company health insurance and offer you an EGYM Wellpass membership

Tacto is an equal opportunities employer. We are committed to equal employment opportunity regardless of race, religion, sexual orientation, age, marital status, disability or gender identity. Please do not submit personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, data concerning your health, or data concerning your sexual orientation.