Application support analyst - EQD desk

Talan is an international consulting group in innovation and transformation through technology. For 20 years, Talan has been advising companies and administrations. The group supports them and implements their transformation and innovation projects internationally.

Present on five continents, the group achieved a turnover of 600 million euros in 2023 than 5,000 consultants and aims to exceed the one billion € turnover mark by 2025. The group puts innovation at the heart of its development and intervenes in areas related to the technological changes of large groups, such as Artificial Intelligence, Data Intelligence, Web3, Metaverse, Blockchain or IoT.

The candidate will perform Application Production Support activities as part of the EQD eTrading application support team. This role combines providing real-time support for Equity Derivatives eTrading systems with contributing to broader strategic initiatives. The candidate will play a critical role in ensuring system stability, monitoring application performance, and facilitating smooth interactions between IT and the Equity Derivatives business.

Role and responsibilities

• Application Support

  • Provide proactive and reactive production support for Equity Derivatives applications.
  • Manage and resolve incidents in real time, ensuring minimal disruption to trading activities.
  • Partner with development and product teams to address system issues and implement improvements.

• Incident and Problem Management

  • Rapidly identify, troubleshoot, and resolve production issues.
  • Conduct root cause analysis and implement preventative measures to avoid recurrence.
  • Maintain incident logs and provide detailed reports for management.

• Monitoring and Maintenance

  • Develop and enhance monitoring tools to ensure optimal system performance.
  • Perform regular system checks and scheduled maintenance activities.
  • Proactively identify performance bottlenecks and coordinate with relevant teams to address them.

• Business Liaison and Proximity Support

  • Act as the technical interface for traders and business users in Equity Derivatives.
  • Provide clear communication and training on system functionalities.
  • Understand and adapt to business needs, ensuring systems align with user requirements.

• Knowledge Management and Documentation

  • Maintain detailed documentation for production environments, processes, and troubleshooting procedures.
  • Share knowledge and best practices within the global application support team.

As a member of our team, you will have the opportunity to work on cutting-edge technology and collaborate with a dynamic group of professionals who are dedicated to excellence. You will have the chance to contribute to the development of our Finance engineering team and grow your career in a stimulating environment

Key Skills and Qualifications:

• Bachelor’s degree in Computer Science, Engineering, Finance, or Quantitative Finance.
• Minimum 4+ years of experience in application production support within a dynamic environment.
• Technical proficiency in FIX protocol, SQL, Linux and scripting.
• Strong understanding of equities markets, trading systems, and Order Management Systems (OMS).
• Excellent analytical and problem-solving skills, with the ability to work under pressure.
• Clear verbal and written communication skills, with a focus on documentation.
• Proven ability to manage and resolve risks and issues affecting production and end-users.

Additional Attributes:

• Strong organizational skills and ability to prioritize effectively.
• A proactive approach to system monitoring and improvement.
• Familiarity with global team collaboration and project leadership.

Company’s Benefits

At Talan, we invest in our employees' well-being and empower them with benefits, including:

• 💵 The salary range for this role is US$95,000 - US$130,000. Working on C2C is possible too.
• 💸401(k) retirement plan with company matching
• 🌴15 days of paid vacation per year at hire and up to 27 according to seniority (annual untaken vacation days are cashed out)
• 📴8 paid holidays + 5 sick days + 2 personal days per year
• ❤️‍🩹Company health, dental, and vision insurance plans + FSA
• 🦺Voluntary STD and LTD
• 🚍 Commuter/transit benefits

All your information will be kept confidential according to EEO guidelines.