Head of Compliance Operations

Our Mission
Reduce inequity by helping immigrants move money home, and become the leading cross-border fintech for emerging markets.

The Team
-> Founded by Harvard grads / 3rd-time founders --- also founded Segovia (successful exit) and GiveDirectly (>300M revenue, fastest-growing NGO).
-> Top performers from top and varied organizations (e.g., Bain, Bolt, Google, McKinsey, SafeBoda, Uber, Zipline) --- we like moving fast, and we hire people that do as well.
-> Driven by mission, guided by values (see below) – in deed, not just word.
-> Team as global as the mission, >30 languages from 25 countries (i.e., if you’re interested in learning to make Chicken Moambe, we’re the place).

About Us
Taptap Send is backed by top VCs (Spark, Canaan, Reid Hoffman, Breyer Capital, etc.), rapidly growing and a great place for those looking for both impact and a fast-paced tech startup environment.  Read more about the journey in Reid Hoffman’s words or TechCrunch article

Launched in 2019, Taptap is tapping into a transformative shift in global finance: from banks to phones. While this has affected wealthier countries as well, it has been nothing short of a revolution for the emerging markets where the overwhelming majority of population had been unable to access digital finance previously.  Taptap Send allows immigrants to send money home instantly and with no fee*, saving money in the process. With a formal market size of >700B alone, we’ve got a lot more saving to do for our users. Our mission is to reduce inequity by helping immigrants move money home, and become the leading cross-border fintech for emerging markets. And that’s just the beginning...

*We charge fees for transfers on fixed exchange rate corridors (e.g., XOF, XAF).

Our Investors
Spark Capital, Canaan, Reid Hoffman, Breyer Capital (Jim Breyer), Unbound (Shravin Mittal), Wamda (Fadi Ghandour), Firstminute Capital, Slow Ventures (Sam Lessin), Helios Partners (Souleymane Ba), Crossbeam Ventures (Ali Hamed), Nikesh Arora, Samih Toukan, and many other context-specific angels

The Role

We’re seeking a Head of Compliance Operations with 5+ years of experience to lead compliance operations for Taptap Send group across all of its locations. The candidate will ideally be based within one of our hubs (London, Dubai, or Brussels)  though exceptions will be made for candidates looking to work for us in locations where we are expanding to.

The Head of Compliance Operations Taptap Send Group’s compliance structure, reporting to the Group Head of Financial Crime. The Head of Compliance Operations will be primarily responsible for all aspects of 1st line compliance and provide support to certain 2nd line compliance operations. 

You will: 

• Build and maintain a scalable team of qualified compliance analysts leveraging internal and external resources

• Work closely with our product team in developing and implementing improvement to our KYC, AML transaction monitoring and screening processes

• Be responsible for the execution and SLA relating to all Level 2 AML compliance tasks including quality control

• Ensure internal SARs / escalations are submitted on time and to the requisite standard for the local MLROs to report

• Own execution of group policies and development of corresponding procedures relating to compliance operations

• Ensure appropriate due diligence is carried out on all partners

• Implement remediations as determined by 2nd line compliance reviews and 3rd line audits

• Support in the rollout of new products and services by developing new procedures

• Duties relating to regulatory engagement depending on your location and business need

You have:

• Solid ops experience and know how to build and manage teams

• An in-depth understanding of AML/CFT legislation and experience putting requirements into action

• 5+ years of experience in a regulated financial institution in a compliance or compliance-related role, with strong preference for someone with a background in payments and/or international remittances 

• Experience using technology to solve compliance issues (transaction monitoring, sanction screening, etc)

• Presence to oversee a large team of mostly remote employees

• The willingness to solve problems and build systems, sometimes from scratch

• Good communication skills and the ability to express opinions and concerns clearly

• ACAMS, ICA or a similar qualification

Taptap Values 

Impact first

Team next

Accept reality

Propose solutions

Win with grit

Be proactively candid, with yourself and others

Love the particular

Own it

Create positive energy

Maybe, even have fun

Taptap Send is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are decided on the basis of qualifications, experience and business need. We strongly encourage applications who are members of underrepresented communities to apply.

If you require reasonable adjustments to be made during the recruitment process, please do not hesitate to let us know. Any information you provide us in this respect will only be used to accommodate your requirements.

Note: we recognize imposter syndrome is real - any candidate that does not perfectly fit every characteristic of this role is still strongly encouraged to apply.