Refrigeration Lead Service Technician

As a Refrigeration Lead Service Technician at TDIndustries, your main responsibilities include diagnosing and troubleshooting various refrigeration systems like ice machines, walk-in coolers/freezers, and reach-in freezers. You’ll be performing planned maintenance, operating tools effectively, and ensuring customer satisfaction while maintaining service contracts and project profitability.

To become a Refrigeration Lead Service Technician at TDIndustries, you need at least 8 years of experience in HVAC/R service. The role requires strong technical skills, the ability to work with various tools and refrigeration systems, and the ability to build long-lasting customer relationships through clear communication and professionalism.

TDIndustries is committed to the professional development of its Refrigeration Lead Service Technicians by offering manufacturer training to enhance skill sets continually. As an employee-owned company, we prioritize the growth and success of our Partners, aligning our training programs with industry advancements to keep you at the forefront of your field.

Refrigeration Lead Service Technicians at TDIndustries enjoy numerous benefits, including a company vehicle, full-time health benefits, a 401K Savings Plan, paid time off, and an Employee Stock Ownership Plan. Additionally, we provide bonuses for on-call hours and promote work-life balance with 8 paid holidays per year.

A typical workday for a Refrigeration Lead Service Technician at TDIndustries involves diagnosing refrigeration systems, conducting maintenance tasks, managing service contracts, and driving a company vehicle to client locations. You’ll also complete relevant documentation, maintain inventory on your service vehicle, and engage with customers to explain services performed.

When answering this question, highlight specific systems you've worked with, such as walk-in coolers or ice machines. Provide examples of troubleshooting, diagnosing, or maintaining these systems, emphasizing your hands-on experience and how it relates to the role at TDIndustries.

Discuss your approach to managing on-call duties effectively. Describe strategies you use to stay organized, your method of prioritizing urgent calls, and how you ensure high-quality service under pressure, specifically in relation to your role as a Refrigeration Lead Service Technician.

Detail the specific tools, gauges, and software you’ve used in refrigeration repair and maintenance. Highlight your comfort level with both hand and power tools, as well as any programming software you've used for servicing equipment as a Refrigeration Lead Service Technician.

Share your communication strategies when interacting with customers. Discuss how you explain work carried out, address customer questions, and follow up on service satisfaction. Highlight your approach to building long-term relationships as a Refrigeration Lead Service Technician.

Offer a specific example of a challenging refrigeration issue you encountered. Walk through how you diagnosed the problem, the steps you took to resolve it, and the outcome, focusing on your technical skills and customer interaction as a Refrigeration Lead Service Technician.

Emphasize your adherence to safety protocols and company policies. Describe specific practices you follow, like using personal protective equipment and maintaining a safe workspace. This will illustrate your commitment to safety as a Refrigeration Lead Service Technician.

Discuss your method for assessing urgency based on customer needs and system criticality. Explain how you balance your schedule efficiently, ensuring timely service appointments while factoring in travel time and equipment needs.

Detail your experience with documentation processes, including how you log service details and invoicing accurately. Mention any software or systems you are familiar with, emphasizing the importance of precise record-keeping in the role of a Refrigeration Lead Service Technician.

Talk about how you pursue ongoing education and training opportunities. Mention certifications, attending workshops, or online courses you have taken to advance your knowledge and technical skills as a Refrigeration Lead Service Technician.

Express your admiration for TDIndustries’ commitment to employee ownership and development. Highlight how the company’s values align with your professional goals and how you believe you would thrive in their supportive environment as a Refrigeration Lead Service Technician.