Community and Support Intern

In this remote internship you will not only get a chance to be a part of an early stage startup, but also get to help support thousands of job seekers. You will learn job search, customer experience, and career development skills that will be useful throughout your entire career.

Program Details

• Start Date: June 3rd

• End Date: Flexible depending on schedule

• 30 hours per week

• Fully Remote

• $20/hr Pay Rate

Responsibilities

• Work with our support team to handle customer disputes and streamline a more efficient handling process

• Write up support documentation for new product and feature releases

• Answer support tickets while providing a strong customer experience and building relationships with our users

• Collaborate with our engineering team to learn the troubleshooting process and gain technical experience

Requirements

Current college undergraduate or recent graduate or equivalent

• Must be at least 18 years old

• Ability to work well independently and collaborate effectively in a small team

• Excited about helping people land jobs they love

• Excited to work with early stage startups

• Working Knowledge of all G-Suite platforms (Google Docs, Google Sheets, Google Slides, etc.)

• Must be authorized to work in the United States

Nice-to-Haves

• Prior Customer Service Experience

Skills & Tools You Will Use And Learn

• Stripe

• Helpscout

• Notion

• Linear

• Process Optimization and Project Management

Our Hiring Process

• 30 Minute Call with our Director of Talent

• 30 Minute Call with our Community and Support Specialist

• 30 Minute call with our VP of Operations