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Customer Success Manager

Quizizz is one of the fastest-growing EdTech platforms in the world. Our team is on a mission to empower every educator to motivate every learner in the world. Our platform offers engaging and interactive quiz-based learning experiences and is used by more than 70 million people every month in over 150 countries, including 80% of U.S. schools. We have phenomenal investors, we're profitable, and we're committed to growing and improving every day.

With a commitment to fostering active learning, and taking Quizizz to more learners across the globe. If you're excited about education and international SaaS and want to build towards a mission that you can be proud of, then Quizizz is the right place for you.


Joining the schools team at Quizizz, this Customer Success Manager role focuses on partnering with K-12 schools across the U.S. It’s a high-scale position managing a large volume of accounts, each with a varying Annual Recurring Revenue (ARR). Our approach combines strong data insights and the use of sophisticated Customer Success tools to enhance the educational journey and achieve strategic goals.


What you'll do...
  • Own the Renewal Process: Proactively manage and drive renewals for your accounts, ensuring a seamless and positive experience to maintain long-term partnerships.
  • Strategic Stakeholder Engagement: Build and nurture relationships with key customer stakeholders to identify their priorities, address concerns, and highlight the value of our solutions.
  • Deliver Value-Driven Conversations: Regularly demonstrate the ROI and impact of our products by aligning customer goals with our platform's capabilities to reinforce the value proposition.
  • Mitigate Churn Risks: Identify at-risk accounts early through health checks and engagement signals, and implement tailored action plans to re-engage and retain them.
  • Uncover Growth Opportunities: Partner with customers to identify ways to expand adoption, upsell additional offerings, and drive deeper product usage that aligns with their strategic objectives.
  • Collaborate for Success: Work cross-functionally with Sales, Onboarding, and Support teams to ensure customers achieve success and meet milestones that lead to retention and growth.
  • Track & Report Progress: Monitor key metrics (e.g., product adoption, usage, health scores) to track progress, report outcomes, and guide conversations that drive retention and expansion.

  • 6-Star Onboarding:
  • Ensure every customer receives a 6-star onboarding experience, achieving 100% onboarding success.
  • Collaborate closely with customer points of contact to effectively introduce and integrate Quizizz into their environment.

  • Product Utilization:
  • Drive increased product usage within your book of business (BoB), identifying and supporting low-usage accounts to maximize their engagement.
  • Initiate proactive outreach to encourage and boost product adoption.

  • Engagement and Voice of Customer:
  • Maintain regular engagement through various touchpoints throughout the customer journey.
  • Capture and document insights from interactions, contributing to the voice of the customer (VOC) initiatives to inform and enhance our offerings.

  • Customer Retention:
  • Take ownership of renewal processes for your accounts, ensuring continuity and sustained partnership.
  • Engage with various customer stakeholders to facilitate and secure renewals, addressing their needs and concerns.


Who you are...
  • Excellent written communication skills and impeccable grammar.
  • We value your skills and work ethic more than the number of years you've worked, but you would likely need at least 2 years of experience in the field of customer success.
  • Experience in consumer products in the ed-tech sector is a bonus.
  • Working with CRMs such as Salesforce, Gainsight, or Zendesk.


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CEO of Quizizz
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Ankit Gupta
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Average salary estimate

$70000 / YEARLY (est.)
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$60000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Customer Success Manager, Quizizz

As a Customer Success Manager at Quizizz, located in the vibrant city of Bangalore, you'll play a pivotal role in shaping the educational journey for K-12 schools across the U.S. Your mission? To empower educators and enhance student engagement through our dynamic and interactive quiz-based learning platform. With over 70 million active users globally, including a whopping 80% of U.S. schools, Quizizz is at the forefront of EdTech innovation. You'll be engaging with a multitude of accounts, ensuring they experience seamless renewals, strategic stakeholder engagement, and value-driven conversations. If you thrive on building relationships and uncovering growth opportunities while mitigating churn risks, this is the perfect role for you. Collaboration is key as you’ll team up with Sales, Onboarding, and Support to ensure a smooth onboarding experience and continuous product utilization. Your analytical skills will shine as you track and report progress, using insights to enhance customer success and drive product adoption. We're looking for someone with excellent communication skills and a knack for understanding customer needs—plus at least 2 years of experience in customer success. If you’re excited about working for a profitable company that’s committed to education and growth, Quizizz is where you belong!

Frequently Asked Questions (FAQs) for Customer Success Manager Role at Quizizz
What are the main responsibilities of a Customer Success Manager at Quizizz?

As a Customer Success Manager at Quizizz, your main responsibilities include owning the renewal process for your accounts, engaging with key customer stakeholders, and delivering value-driven conversations that demonstrate the ROI of our platform. You'll identify at-risk accounts, uncover growth opportunities, and provide exceptional onboarding experiences to ensure customer satisfaction and retention.

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What qualifications are necessary to become a Customer Success Manager at Quizizz?

To thrive as a Customer Success Manager at Quizizz, you should have at least 2 years of experience in the customer success field, excellent written communication skills, and familiarity with CRM tools like Salesforce or Zendesk. Experience in the EdTech sector can be a valuable asset, but your skills and work ethic are what truly matter.

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How does Quizizz prioritize customer retention for the Customer Success Manager role?

At Quizizz, customer retention is a priority for the Customer Success Manager. You'll proactively manage renewals, conduct health checks to identify at-risk accounts, and implement tailored action plans to re-engage customers. By engaging regularly and capturing insights from customer interactions, you’ll contribute to enhancing our offerings and ensuring lasting partnerships.

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What tools and metrics does a Customer Success Manager at Quizizz use?

In the Customer Success Manager role at Quizizz, you will utilize sophisticated tools such as Gainsight alongside CRM software to track key metrics like product adoption, usage, and health scores. These insights guide your conversations and strategies aimed at boosting retention and driving expansion within your customer accounts.

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What kind of onboarding experience does Quizizz strive to offer for new customers?

Quizizz aims to deliver a 6-star onboarding experience for every new customer. This means ensuring 100% onboarding success by collaborating closely with customer points of contact. You'll help to introduce and effectively integrate Quizizz into their educational environment, setting the stage for a successful partnership.

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Common Interview Questions for Customer Success Manager
Can you describe a time when you successfully drove customer engagement?

When answering this question, share a specific example that showcases how you identified a customer's needs, implemented a solution, and measured the impact. Highlight the outcomes and how your actions led to enhanced engagement and satisfaction.

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How do you handle at-risk accounts?

Discuss your approach for identifying at-risk accounts through health checks and engagement metrics. Explain how you would reach out to these customers, understand their concerns, and create a tailored action plan aimed at re-engaging them.

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What strategies do you use to demonstrate ROI to customers?

Explain your methods for aligning customer goals with the capabilities of Quizizz. Discuss the importance of data-driven discussions and providing concrete examples of how your product has positively impacted educational outcomes.

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How do you collaborate with cross-functional teams to ensure customer success?

Describe your past experiences working with Sales, Onboarding, and Support teams. Emphasize how effective communication and collaboration contribute to achieving customer milestones and enhancing the overall customer experience.

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What metrics do you think are most important to track in customer success?

Highlight key metrics such as product usage, adoption rates, health scores, and renewal rates. Explain why tracking these metrics is essential for assessing customer success, optimizing strategies, and ultimately driving business growth.

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How do you prioritize multiple accounts and their diverse needs?

Talk about your organizational skills and how you assess priorities based on factors like account size, renewal dates, and customer engagement level. Share tools or techniques you use to manage your account portfolio effectively.

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What role does customer feedback play in your approach as a Customer Success Manager?

Discuss the importance of capturing and leveraging customer feedback to inform decision-making, enhance service offerings, and contribute to strategic initiatives. Share how you’ve successfully used feedback in your previous roles.

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How do you ensure successful onboarding for new customers?

Describe steps you take to prepare for and execute onboarding sessions. This could include program planning, stakeholder engagement, and follow-up strategies to ensure customers fully understand and are using the product effectively.

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What experience do you have with CRM tools, and how do they aid your performance?

Share your experience with popular CRM tools such as Salesforce or Zendesk. Explain how you utilize these tools to track customer interactions, monitor health scores, and streamline communication, leading to improved customer satisfaction.

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Why do you want to work as a Customer Success Manager at Quizizz?

Your answer should reflect your passion for education and your belief in the mission of Quizizz. Talk about how you admire the company's growth and the chance to make a real impact in the EdTech space.

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Full-time, remote
DATE POSTED
December 22, 2024

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