Senior Site Reliability Engineer - Location Flexible (Remote)

Product Development

Remote (United States)

Teamworks, the Operating System for Sports™, powers more than 6,500 sports organizations worldwide, including collegiate athletic departments and teams across all major professional leagues. With 300 exceptional employees located in ten different countries, Teamworks’ software solutions drive the operations of the most recognizable sports properties in the world.

We seek a Senior Site Reliability Engineer to ensure the reliability, availability, and performance of our applications and services. This role combines software and systems engineering to maintain and scale robust services. The ideal candidate will develop monitoring systems, manage incidents, and optimize performance, collaborating with development and operations teams to enhance service delivery.

This role is an excellent opportunity for the right candidate to pioneer the next frontier in human performance technology and to contribute to the continued rapid scaling of one of the fastest-growing companies in sports tech.

Responsibilities:

• Design, implement, support, and monitor a production environment that world-class athletes depend on. 
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• Provide support across multi-region deployments.
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• Evangelize and mature best practices and standards for infrastructure-as-code across multiple product lines.
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• Use data to increase service resiliency and design to minimize downtime or loss of data.
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• Solve complex problems where analysis of situations or data requires the application of scientific methods and an in-depth evaluation of multiple factors.
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• Respond to and resolve incidents to minimize downtime and impact.
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• Develop and maintain monitoring systems, set up alerts, and analyze performance metrics to ensure high availability.
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• Plan for and manage the scaling of infrastructure to handle varying loads.
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• Create and maintain tools and automation to improve operational efficiency and reduce manual interventions.
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• Define and measure SLOs and work to meet or exceed them.

Requirements:

• Expert knowledge of Linux operating systems and administration.
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• Cloud-based infrastructure with a heavy emphasis on AWS.
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• Commanding knowledge of config management such as Ansible, Terraform, and Packer.
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• Familiarity with Docker, containers, and their uses. 
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• Proficiency in programming/scripting languages (Python, Go, Java, etc.).
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• Strong knowledge of system design, performance tuning, and troubleshooting.
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• Experience with monitoring and logging tools (Prometheus, Grafana, Datadog).
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• Understanding of incident management and disaster recovery practices.

Preferred Qualifications:

• 6+ years automating infrastructure and supporting AWS environments
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• Demonstrable experience with infrastructure as code and pipelines 

Desired Traits:

• Takes initiative, proactively manages multiple priorities, and works well under pressure.
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• Analytical, creative thinker, and strategic problem-solver.
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• Delivers fast but carefully thought-out, high-quality results.
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• Structured, organized, and efficient work style.
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• Factual, direct communication style.
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• Experience working asynchronously with coworkers across different time zones.
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• Interested in managing engineers and leading high-performing teams as a potential career progression.
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• Aligned with our core values: honesty, humility, hard work, commitment, innovation, and exceptionalism.

What Teamworks offers:

• A role in shaping the future of sports and a career that grows as the company grows.
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• An exceptional culture of high achievement and teamwork.
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• Supportive and humble colleagues who are some of the top problem solvers and innovators in the game.
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• Financial security through competitive compensation and incentives.
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• A comprehensive benefits plan, including medical, dental, vision, disability, life insurance, and a 401K match.
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• Additional educational opportunities via Range can be used for courses, conferences, and other options.
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• Unlimited paid time off.
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• Company equity.    
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• 100% remote-optional work setting.

Founded in 2006, Teamworks started out as a messaging platform supporting collegiate football teams. Since then, we have raised five institutional rounds of funding totaling over $165M. Our B2B SaaS product offerings have grown to solve complex operational workflows involving communications, scheduling, data collection, rules compliance, and other issues specific to elite athletics. In addition to providing the premier operations platform serving the sports industry, we’ve also built or acquired the top solutions for Athlete Academic success (Retain), Alumni Engagement (Communities), Athlete Experience (Pulse), Compliance Services (ARMS), Name, Image, and Likeness (INFLCR), Sports Performance & Nutrition (Notemeal), Recruiting (Whistle), and Human Performance (Smartabase). Our product suite continues to grow, and we are the preeminent tech provider serving top-tier athletic organizations. 

Our offices in Durham, Denver, Richmond, and Brisbane are open for work, collaboration, and optional team-building events – but as a remote-first company, we also have teammates working from places across the globe, including New York, London, Perth, and Austin.

Teamworks is an equal opportunity employer - if you live our core values every day and are honest, hardworking, humble, committed, innovative, and an all-around exceptional person, you'll thrive at Teamworks. We are committed to building a diverse and inclusive workforce and take affirmative action to not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. This policy applies to all employment practices within our organization, including but not limited to recruiting, hiring, promotion, termination, compensation, benefits, and training. Teamworks is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email hiring@teamworks.com.

To all recruitment agencies: Teamworks does not accept agency resumes. Please do not forward resumes to our jobs alias, Teamwork employees or any other organization location. Teamworks is not responsible for any fees related to unsolicited resumes.

The pay range for this role is:

140,000 - 170,000 USD per year (Remote - United States)