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Quality Control Manager (QCM)

Quality Control Manager- Naval Base Ventura County

Competitive Salary and EMPLOYER PAID INSURANCE!

EMI Services is hiring a Quality Control Manager (QCM) to work directly with the project manager, the operations manager, the safety supervisor, as well as the United States Government. This position assures quality services to customers: reports performance levels and degrees of compliance with an established QC program. The QCM is required to test and inspect services and work performed for compliance with contract requirements and performance standards. Evaluate data and write reports to validate or indicate deviations. Recommend modifications or necessary actions to achieve optimum quality. Monitor building conditions for possible QC issues or violations, in conjunction with the Safety Supervisor. Also, monitor work assignments and projects for safety or health issues. In addition, the QCM produces and analyzes reports and makes recommendations for quality improvements, as well as, investigates complaints and report’s findings to the project manager. The ideal EMI Quality Control Manager promotes quality and customer services excellence.


Salary

$80,000- $90,000 (DOE) plus employer paid insurance


Key Responsibilities

  • Work closely with Project Manager, FSM, SSHO, subcontractors and QCI Staff
  • ALL aspects Quality Control Inspection and documentation of Service and Maintenance work
  • Develop and maintain quality surveillance and tracking system for maintenance shops and subcontractors
  • Develop and implement QC plan, ensuring environmental plan compliance, performance monitoring, analysis and reporting
  • Advise the Project Manager on quality control and environmental program status, strategies, issues and potential problem areas
  • Monitor and track specialized qualifications or credentials such as licenses, certificates, degrees or training needed by personnel
  • Enforce all regulatory, base and company specific safety rules
  • Manage Quality Control Inspectors
  • Lead monthly QCM with Government
  • Execute additional duties and responsibilities as assigned and/or required to complete the project


Essential Skills

  • Effective oral and written communication skills
  • Strong organizational, interpersonal skills
  • Type; operate a personal computer, with emphasis on accuracy, mental alertness, and neatness
  • Demonstrated ability to work accurately, follow procedures and schedules, and prioritize multiple tasks
  • Ability to read and understand blueprints, specifications, and contract requirements
  • Proficiency with all MS Office products (Word, Excel, Access, PowerPoint)
  • Ability to work successfully in a team environment, aligning with company culture and processes
  • Must possess a strong work ethic and values that are above-reproach
  • Understand and adhere to policies and procedures as set by EMI Services
  • Promote and maintain a positive image of EMI Services
  • Maintain confidentiality of information related to EMI Services, our customers, vendors and employees
  • Be adaptable and flexible in work situations. Establish priorities to ensure completion of tasks in a timely manner
  • Inform the Project Manager of all pertinent problems, irregularities, and other important information within area of responsibility
  • Adhere to safety policies and procedures to include proper use of personal protective equipment

  • Bachelor’s degree or equivalent experience (1:2 ratio) with maintenance and repair facilities preferred
  • 5 + years of experience as a Quality Control Manager working federal projects
  • Experience with Government Contracts and Personnel
  • USACE QCM Certification
  • Safety Certification
  • OSHA 30 hour
  • Construction Quality Management course within 5 years
  • Valid driver’s license
  • Pass a pre-employment drug screening and background check
  • Regular, dependable attendance required
  • U.S. citizenship to obtain and maintain access to military installations

*This individual is subject to Government approval

Physical Requirements

  • Carrying objects/boxes/print-outs short distances
  • Extensive work with a personal computer
  • Lifting and moving as much as 50 pounds with assistance
  • Use of hands, reaching with hands and arms, talking, and walking
  • Prolonged periods of sitting, bending, squatting, standing, twisting, or stooping
  • Climbing ladders and entering confined spaces
  • Work both indoors and outdoors in various temperatures (some extreme) and weather conditions

*Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)


What We Do

EMI is an industry-leading provider of DoD base operation support services, facilities maintenance, and logistics. Our goal is to contribute to the repair and maintenance of buildings and equipment. EMI consistently delivers cost-saving through best-value innovations and quality service that exceeds our clients’ expectations.


What Sets Us Apart

The Right Partner: EMI has grown by gaining our customers’ trust and our employees’ loyalty. We’ve successfully performed over 60 service contracts and we understand the unique challenges facing today’s military. We offer exceptional responsiveness and a strong commitment to customer satisfaction. We demonstrate this commitment by consistently earning some of the highest customer satisfaction ratings in the industry.

The Right Team: The EMI team includes over 250 high-achieving professionals, administrative and trades personnel deployed in various locations throughout the United States. At times, we augment our in-house capabilities with proven and capable business partners.

The Right Approach: EMI brings vast expertise and proven solutions to augment our clients’ operations. We provide a platform that delivers seamless mission support and exceptional customer service in a very cost-effective and repeatable solution.

#emiservices

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What You Should Know About Quality Control Manager (QCM), TechFlow, Inc.

Join the team at EMI Services as a Quality Control Manager (QCM) and take your career to the next level! Located at Naval Base Ventura County, this role is pivotal in ensuring the highest quality standards for our projects. As the QCM, you will collaborate closely with the Project Manager, Operations Manager, Safety Supervisor, and government representatives to monitor compliance with our established quality control programs. Your testing and inspection skills will ensure that all work performed meets contract requirements and performance standards. You’ll take charge of developing and implementing quality surveillance systems, reviewing data, and producing insightful reports that guide decision-making. Your leadership will extend to managing Quality Control Inspectors and overseeing their work to guarantee excellence in customer service and quality delivery. In addition to a competitive salary ranging from $80,000 to $90,000, EMI offers employer-paid insurance benefits, making this an attractive opportunity. We’re looking for someone with at least five years of experience in federal projects and certifications including USACE QCM and OSHA 30-hour. This role not only promotes robust quality control but also fosters a culture of safety and adherence to regulations. If you have a passion for maintaining top-notch standards, then we’d love to see you thrive here at EMI Services!

Frequently Asked Questions (FAQs) for Quality Control Manager (QCM) Role at TechFlow, Inc.
What are the primary responsibilities of a Quality Control Manager at EMI Services?

As a Quality Control Manager (QCM) at EMI Services, your key responsibilities will include collaborating with various departments to oversee quality control processes, testing and inspecting services, developing quality surveillance systems, and ensuring compliance with contract requirements. You'll also monitor and evaluate building conditions for potential quality issues and produce reports on quality performance.

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What qualifications do I need to apply for the Quality Control Manager position at EMI Services?

To be considered for the Quality Control Manager position at EMI Services, applicants should have at least five years of experience in quality control management, particularly with federal projects. Additionally, necessary qualifications include a USACE QCM Certification, OSHA 30-hour certification, and a bachelor’s degree or equivalent experience in relevant maintenance and repair facilities.

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How does EMI Services ensure quality control on federal projects?

EMI Services takes several steps to ensure quality control on federal projects. The Quality Control Manager leads the development of quality control plans, implements environmental compliance strategies, and closely monitors project performance. Regular inspections, documentation of service and maintenance work, and a robust tracking system for subcontractors all contribute to our high standards of quality assurance.

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Can you explain the work environment for a Quality Control Manager at EMI Services?

The work environment for a Quality Control Manager at EMI Services is dynamic and collaborative, involving both office and field work. QCMs engage with project managers, subcontractors, and safety supervisors regularly. Physical tasks may include lifting tools or equipment and conducting inspections in various weather conditions, while maintaining strict safety protocols is a top priority.

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What benefits does EMI Services provide to its Quality Control Managers?

Quality Control Managers at EMI Services enjoy a competitive salary between $80,000 and $90,000, along with comprehensive employer-paid insurance. Additional benefits include a retirement plan, life insurance options, and paid time off that encompasses vacation, sick days, and public holidays, helping create a balanced work-life environment.

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Common Interview Questions for Quality Control Manager (QCM)
What does quality control mean to you as a Quality Control Manager?

Quality control to me means establishing guidelines and standards that ensure all processes and outputs meet or exceed client expectations. It’s about preventing issues before they arise and maintaining constant communication with the team to uphold our quality promises.

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How do you prioritize tasks when managing quality control inspections?

I prioritize tasks based on the immediacy of project timelines and potential risks associated with quality issues. I also consider the compliance requirements and allocate resources effectively to ensure thorough inspections and timely reporting.

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Can you describe a challenging situation you faced as a QCM and how you overcame it?

In a previous role, I encountered persistent quality issues with one of our subcontractors. I took the initiative to reorganize our inspection schedules and developed a direct line of communication with the subcontractor’s management team to address root causes, leading to significant improvements in compliance.

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What methods do you use to ensure team compliance with quality standards?

I use a combination of regular training sessions, clear documentation, and scheduled audits to ensure compliance. Creating a culture of open feedback and accountability encourages the team to take ownership of their responsibilities in maintaining quality standards.

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How do you handle disagreements with team members about quality issues?

I approach disagreements calmly and seek to understand the perspective of my team members. I believe that constructive dialogue and collaboration are crucial. I often suggest having a meeting to openly discuss concerns and come to a collective decision based on objective data and quality standards.

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What tools or software do you use for quality control documentation?

I am proficient in various MS Office tools like Excel for tracking and PowerPoint for presentations. Additionally, I like using specialized quality control software that allows for real-time reporting and easier data management to streamline our processes.

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How would you communicate quality issues to upper management?

I believe in being transparent with upper management. I would prepare comprehensive reports that outline the issue, its potential impacts, and my proposed solutions, allowing for informed decision-making and fostering a collaborative approach to problem-solving.

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Describe your experience with compliance on government contracts.

I have extensive experience working with government contracts, where compliance is critical. I ensure thorough adherence to guidelines set by government agencies by conducting regular training and keeping abreast of any changes to regulations, thus minimizing risks.

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What role does safety play in your quality control practices?

Safety is integral to quality control practices. I ensure that all quality control processes include safety assessments to mitigate hazards. Promoting a safety-first culture among the team minimizes risks and upholds the quality of work performed.

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How do you assess the performance of your team as Quality Control Manager?

I assess my team’s performance through a combination of internal audits, one-on-one evaluations based on established KPIs, and regular feedback sessions. This approach helps identify areas for improvement while celebrating successes to motivate the team.

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TechFlow was founded in 1995. This company provides information and enterprise technology, management and operations support, and business improvement services to public and private sectors. Their headquarters are located in San Diego, California.

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December 10, 2024

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