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Technical Account Manager II

WE ARE VERITONE

We are driven by the belief that Artificial Intelligence is mankind's greatest invention. It is the key to building a safer, more vibrant, transparent, and empowered society. We are determined to be an active contributor to shaping our future for the better. We care about the ethical implications of AI and the prosperity and well-being of all individuals, as well as the growth and continued successes of our employees, customers, and partners.

Veritone's mission today is more important than ever. We're here to democratize AI and enable every organization and every person with the power of AI. What started in 2014 with the idea of providing unified access to hundreds of cognitive engines through one common software infrastructure, evolved to the world's first AI operating system, aiWARE, which orchestrates a diverse ecosystem of cognitive engines to power intelligent automation for both commercial and government organizations. As we progress, we will continue to move humans from "in" to "on" to "out of the loop" to help them accelerate workflows, save time and costs, and uncover new insights and opportunities. You can view us at: www.veritone.com / www.veritoneone.com

What You'll Do

Implement technical solutions for new and existing customers.
Assists external clients in the implementation of technical systems, software, hardware or solutions
Evaluates client needs and develops configurations that support business processes.
Defines and executes on delivery and implementation plans. Tests and troubleshoots final system setups
Become a subject matter expert on Veritone environments, products and components
Become a subject matter expert on cognitive engines, engine benchmarking and engine use cases
Become a subject matter expert on APIs, third party integration and data ingest
Work closely with Solutions Architects, Solutions Engineers and Product Teams to ensure solutions fit with customers' use cases
Operationalize integration activities that have historically been overseen by a single person
Become a subject matter expert on the use cases supported by Veritone applications and environments to create and implement solutions that meet the needs of client requirements
Additional technical tasks associated with customer systems and products may be added to this role in the future.
This position reports to the SVP of Customer Solutions as part of the client-based Services team, and will collaborate with Pre Sales, Customer Success, and Product teams to execute onboarding and client expansion opportunities.

What You'll Need

3+ years implementing and integrating Media and Entertainment workflow solutions on-prem, in the cloud and everything in between
Experience with broadcast and online media codecs
Knowledge of enterprise server technology and implementation a plus
Strong analytical skills allowing decomp of problems and design of various solutions
Ability to communicate clearly with stakeholders that have limited technical or product knowledge
Ability to create technical drawings, including workflow, swim lane, infrastructure diagrams
You love documentation… both consuming and creating it
Versatile team player who can lean into any new challenge and approach it with creativity
Ability to multitask and make effective decisions in a fast-paced environment
Experience with cloud-based software platforms, ability to navigate learn new platforms quickly
Experience with ticketing systems and best practices for ticket writing and resolution
Associates Degree or 3+ years similar experience
Excellent interpersonal skills, a broad understanding of how technology systems interact with each other, the ability to problem-solve, an innate curiosity and a methodical mindset are key for this role.
Attention to detail in solution design and documentation is critical.

Bonus Points If

Cloud-based storage, compute, account and API knowledge, ideally with AWS and Azure experience
Experience consuming or creating APIs and microservices
Able to understand and design JSON data structures

WHAT WE OFFER

A competitive compensation package
Equity Grant(s)
Employe Stock Purchase Plan (ESPP)
Remote first + Hybrid workplace
VERI Communities (Affinity Groups) & Belonging
Empowerment to build your career journey at Veritone
Flexible (Paid) Time Off
Benefits Program: medical, dental, vision, 401K matching, and more!
Mental health awareness and support
An opportunity to be a part of the next big thing in artificial intelligence!

OUR CULTURE

Loves learning & continuous growth; stays current on marketing trends
Can juggle multiple projects, priorities, and deadlines with a positive attitude
Comfortable in a fast-paced, small company environment
Collaborative and always contributing value
Driven to win as a team
Remote first workplace
Check us out!

Veritone is a leading provider of artificial intelligence (AI) technology and solutions. The company's proprietary operating system, aiWARE, orchestrates an expanding ecosystem of machine learning models to transform audio, video and other data sources into actionable intelligence. We love to continuously grow while staying ahead of trends and creating structure in an unstructured world.

If you've made it this far and align with our goals, we look forward to reviewing your qualifications!

DISCLOSURE

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

(Colorado & California Only*): Minimum annual salary of $89,000.00. This base pay is for illustrative purposes only and will be determined based on skills and experience comparable to the job requirements. This position may be eligible for additional compensation and benefits including but not limited to: incentive compensation; health benefits; retirement benefits; life insurance; paid time off; parental leave and benefits; and other employee perks and benefits.