Technical Application Support Engineer

Key Responsibilities:

• 
  Provide technical support to internal customers and Customer Service who use our software applications, as well as third-party tools like Avalara, NetSuite, SQL server, HubSpot, Card Connect, and Celigo.
• Diagnose and resolve technical issues related to the software applications and third-party tools, including database connectivity, configuration, and integration issues.
• Work with cross-functional teams to identify and resolve technical issues.
• Develop and maintain technical documentation related to the software applications and third-party tools.
• Collaborate with product management and engineering teams to provide feedback on product features and enhancements based on client feedback.
• Monitor and maintain the health and performance of the software applications and third-party tools.
• Suggest automation improvements to current issue resolution processes.

Requirements:

• Bachelor’s degree in computer science, Information Systems, or related field.
• 3+ years of experience in technical support or related field.
• Experience with third-party tools like Avalara, NetSuite, SQL server, HubSpot, Card Connect, and Celigo.
• Knowledge of software development methodologies and programming languages.
• Strong problem-solving and analytical skills
• Ability to work independently as well as collaboratively with cross-functional teams.
• Microsoft Office Suite experience

Ability to communicate effectively