Technical Delivery Manager

About FreemarketFX Limited

Freemarket is a specialist in cross-border payments and currency exchange. We work with businesses to accelerate growth by giving them access to cross-border payments and currency exchange optimised for their needs. Freemarket does this by blending its own technology, insights, experience and industry connections with the best technology and banking service infrastructures available.

The opportunity is to join a Technology team that is at the beginning of a very exciting journey to a micro services architecture as we look to build out our APIs, developer portal, enhance our UI/UX and re-engineer key business and operational journeys. Our business is growing fast and has established a successful suite of products in the market and we're now significantly ramping up our technical capacity and expertise to take advantage of the significant commercial opportunities we have.

Technology Team

We are a multi-skilled team of Developers, DevOps Engineers and QA Engineers who consistently create a top-class and innovative platform delivered to our B2B customers.

Freemarket requirement

• Contribute to the delivery of the business strategy and great customer outcomes through performing the role of Delivery Manager within the FreemarketFX team.
• Reporting into the Head of Delivery, the Delivery Manager will be accountable for the delivery of significant change across both our proprietary FinTech platform, as well as third party platforms and integrations, for example CRM.
• Ensuring that solutions holistically cover the changes required across systems, people, and processes. It is a critical success factor that the candidate considers the people element of all change (both internal Freemarket staff, and external clients)

Personal attributes

• You are curious with a customer and commercial mindset.
• You are outcome and delivery focused.
• You have a strong attention to detail and are accurate in your work.
• Great communication skills and enjoy working with both onsite and remote team members.
• You are an outstanding collaborator, able to work effectively across different stakeholders
• You can hold your own in discussion yet are open to shifting your perspective to new ideas and solutions to achieve the best business outcomes.
• Growth mindset, open to feedback and learning.

Experience

• SME/start-up experience preferred.
• 3 years+ Agile delivery experience
• Track record of successful business value delivery

Core Skills

• Experience managing cross-functional technical deliveries in a fast-moving environment. Experience running Agile ceremonies, e.g. Retrospective meetings, sprint planning.
• Excellent and dynamic problem-solving skills.
• Excellent communication, collaboration, and interpersonal skills across disciplines both written and oral.
• Demonstrated ability to manage multiple activities simultaneously and able to resolve scheduling challenges to meet deadlines.
• High JIRA competency.

Desirable Skills

• Experience managing 3rd party implementations and upgrades.
• Demonstrable technical background (e.g., knowledge of SQL and databases).
• Payments and/or foreign exchange. [** this is NOT mandatory **]

Responsibilities

• Managing multiple, technically complex initiatives across Freemarket.
• Manage risks, issues, dependencies and escalate issues when required.
• Interact with key stakeholders including product owners, tech leads, developers, QA a to 'make things happen'.
• Contribute to agile meetings, including planning, review, retrospectives, and daily stand ups.
• Act as escalation point for team blockers and impediments to speed up delivery.
• Communicate with stakeholders about the work and progress of the team, including escalating blockers and risks and managing dependencies.
• Ensuring all external and internal impacts of change are considered.