Technical Manager

At HealthEdge, we are passionate about providing healthcare payors with technology that enables them to innovate, reduce costs, and address the business imperatives of the evolving healthcare economy. As we continue to grow, we are continuously looking for ways to provide the best possible implementation experience for our clients.

• 10+ years working with Healthcare Core Administrative Processing Systems (CAPS)
• 8+ years in a client-facing consulting role, working at a technology company with a SaaS model
• 10+ years prior health Plan industry (HMO, PPO, POS, MAPD, Medicare, Medicaid, Dental etc.) With knowledge of HealthCare Operations domains (Enrollment, Provider, Claims, Benefits, Contracting, Pricing, Correspondence)
• 8+ years experience in leading client requirements, facilitating client sessions, triaging of implementation issues, and testing complex interfaces
• Experience managing (in some capacity) , scaling, and upskilling (Professional Services) teams, within a SaaS model
• Prior experience leading the scoping and delivery of technology services engagements, including project and engagement management
• Excellent written and oral communication skills with the ability to articulate concepts to a variety of audiences
• Demonstrated ability to manage personnel and processes

• Experience with web technologies, middleware such as WebLogic/WebSphere and popular RDBMS systems
• Strong knowledge of databases (preferably Oracle), understand schemas, database structures
• Experience with Linux operating systems
• Experience with Relational Database queries (SQL)
• Experience with ETL frameworks, including HIPAA X12 transformation solutions.
• Experience with SOAP and Webservices
• Ability to navigate and operate in SmartSheet and Salesforce

• 
  ITS/BlueCard experience a plus
• **Willing to acquire expertise around any one of the above skillsets if not adept**

• Advise on implementation effort and resource needs
• Direct and oversee technical consultant tasks
• Build and present business cases
• Build and present executable task plans
• Provide business decision recommendations
• Participate in innovation projects to develop capabilities
• Execute technical implementation activities
• Direct, advise, mentor and guide other consultants in services provided to HealthEdge clients.

• 
  Manage consultant work under their direction (e.g. direct reports, matrix, or subcontractor) to ensure optimal resource utilization and engagement execution
• Ensure all direct reports and project team members have a solid understanding of client business objectives and there is a plan s to attain those objectives
• Provide business and product leadership in analysis, communication, and consulting skills
• Ensure successful delivery of consulting services, particularly through effective engagement and customer management.
• Personally, deliver billable consulting services, primarily, as individual contributor and be able to perform the duties of a Principal Consultant.
• Become a subject matter expert and trusted client advisor on one or more HealthEdge products
• Meet assigned revenue targets through effective utilization of direct reports
• Grows revenue for the assigned clients/projects through the effective management and expansion of the existing account(s) / project(s)
• Leads the scoping, sizing, and estimating efforts for assigned engagements
• Manage competing priorities to set overall prioritization of project activities
• Be a creative, driven and supportive leader always looking for ways to drive improved service and greater operational efficiencies and performance
• Be driven to learn and understand the business need as well as the product need
• Perform all job functions consistent with HealthEdge policies and procedures, including those which govern handling PHI and PII
• Participate in billable work as assigned up to 50% as a Principal Technical Consultant
• Support internal initiatives and additional duties as assigned or required.

Additional Information

HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.

Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Work across multiple time zones in a hybrid or remote work environment.
• Long periods of time sitting and/or standing in front of a computer using video technology.
• May require travel dependent on company needs.

HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.

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