Job details

Technical Services Engineer

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.

If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.

THE WORK:

Provide first-class technical service and support for financial institution customers using Ripple’s mission-critical software to make payments around the globe. Work directly with customers and coordinate with Ripple’s Engineering teams to troubleshoot, replicate, and resolve issues to customer satisfaction. Analyze and resolve challenging technical issues, and investigate and identify root causes at the product, data, or network level, all the while keeping key stakeholders informed and up to date on the situation. Own and drive customer issues to resolution in a timely manner, while engaging with all levels within the organization from Project Management, Integration, Engineering and Leadership Team. Play a lead role in configuring production support and oversight arrangements for Ripple customers so that the risk of service interruption is reduced. Telecommuting permitted 50% or more but less than 100% per week within same geographic location as assigned office location.

MINIMUM REQUIREMENTS:

Must have a Bachelor’s degree in Computer Science, Information Systems, Information Processing, Information Management or related field plus 5 years of post-baccalaureate progressive experience implementing or supporting transaction processing systems supporting cash management, payments, or trade finance; or a Master’s degree in Computer Science, Information Systems, Information Processing, Information Management or related field plus 3 years of experience implementing or supporting transaction processing systems supporting cash management, payments, or trade finance.

Of the required experience, must have two years of experience in two of the following (which may be gained concurrently): testing tools & technologies (Test Harnesses); web services; peer-to-peer networks; real-time technologies; or, deep technical and functional understanding of payment flows & cross border payment processing.

Of the required experience, must have one year of experience in each of the following (which may be gained concurrently): IT Infrastructure including Databases, Firewalls, Load Balancers, Proxy Services, and Application & Web Servers; two Operating Systems and Networks (Linux/Unix/Ubuntu; AWS; VM; Tomcat; Windows (Server 2008 - 2016); or Apache); two Database and Languages (SQL; ELK; Java; HTML; XML; CSS; Ruby; Python; or Shell script); two Software and Tools (Salesforce; JIRA; Confluence; Pivotal; Github; Kibana; or Putty); and, one database system (Oracle; MSSQL; or PostGres).

Must have a willingness and ability to travel domestically 10-20% of the time to meet client needs.

For positions that will be based in CA, the annual salary range for this position is below. Actual salaries may vary based on numerous factors including, among other things, an individual applicant’s experience, and qualifications for the position.

#LI-DNI

CA Annual Base Salary Range

$154,600—$154,900 USD

WHO WE ARE:

Do Your Best Work

The opportunity to build in a fast-paced start-up environment with experienced industry leaders
A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.
Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
Ripple is Flexible First: you have the option to work from home, from our offices, or a combination of the two around our centers of gravity (15 global offices).
Weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!

Take Control of Your Finances

Competitive salary, bonuses, and equity
Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
Employee giving match
Mobile phone stipend

Take Care of Yourself

Twice a quarter R&R days so you can rest and recharge
Generous wellness reimbursement and weekly onsite & virtual programming
Generous vacation policy - work with your manager to take time off when you need it
Industry-leading parental leave policies. Family planning benefits.
Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events

Benefits listed above are for full-time employees.

Ripple is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

Ripple Glassdoor Company Review

4.1