Technical Support Analyst

Job Description:

We are looking for an experienced NCR ALOHA Senior Technical Support Analyst to support our client! The Technical Support Analyst provides remote installation, repair and support services for Point-of-Sale (POS) systems, networks, and other services and solutions.

Successfully manages identification and resolution of customer issues.

Supports system implementation and engages customers and team members in completing projects on-time and on-budget.

Actively participates as a key part of a growing team that is obsessed with quality, and customer service.

• Remotely identify and resolve technical and operations issues for restaurants.
• Support the installation, configuration, testing and training for complete POS systems, and peripheral devices.
• Utilize company CRM system and input accurate and complete activity logs on a daily basis.
• Provide an outstanding level of customer support.
• Be part of a high performing team that consistently achieves benchmarks and commonly exceeds them.
• Utilize technical knowledge to do root cause analysis on persistent system issues to permanently solve issues instead of temporary solution.

Mandatory Skills:

• 2+ years of experience exclusively troubleshooting NCR Aloha systems (3 years preferred experience)
• Comfortable with network and high-level architecture.
• MUST be fluent in English with exceptional written and verbal communication skills.
• Team player; able to effectively communicate with managers, co-workers, and customers.

Desired Skills

• Type 35+ WPM

Education & Certifications:

• Bachelor’s degree in technology or equivalent