Genesys Test Engineer

Job Summary:

As a Genesys Test Engineer (Genesys), the incumbent is expected to be a part of a team of 3 -4 members in the C#. .NET domain, lead and personally contribute to solution delivery through SDLC activities (analysis, development, testing, deployment, support, etc.) for one or more medium to high complexity business capabilities and/or products.

Required Skills

• Minimum of 1 - 4 years’ experience in testing web-based and Desktop products/projects.
• Ability to work in a team and challenging environment.
• Knowledge of different types of testing and testing strategies.
• Understands the SDLC, Agile/SCRUM concepts and software release cycle.
• Knowledge of stress and performance testing desirable.
• Knowledge of automation tool (selenium or Qtest ) is required.
• Knowledge on TFS/Jira.
• Excellent Oral and Written communication skills.
• Excellent Team Player skills
• Should have built automation framework/library from scratch
• Knowledge of Genesys agent desktop tool like W
• Knowledge on Genesys voice, e-services (Email) interaction flows on high level would be a plus

Desired Skills

• Cyara - Voice testing, Qtest, Lean FT(e-Services), U-Test(Additionl, not Mandatory), Knowledge of Genesys tools.

Tools & Technology

• ServiceNow, Jira, Bitbucket, Visual Studio, qTest, Jenkins, Confluence,Selenium,QTP

Responsibilities:

• Demonstrates deep understanding thru analysis and improvement recommendations to multifaceted business processes, application features, data change to resolve defects or enhance business capabilities.
• Influences business and technology roadmaps for product/solution by working in close collaboration with business, technology partners and vendors.
• Proactively and independently works in identifying and resolving production issues.
• Training of new joiners on the technology and environment specific details

Qualifications:

• Solugenix Solutions is looking for automation lead who can take end-end ownership of all the automation activities.
• Review requirements, specifications, and technical design documents to provide timely and meaningful feedback.
• Identifies test cases and creates or updates test case documents with assistance from core engineering team.
• Create detailed, comprehensive, and well-structured test plans and test cases.
• Executes test cases, identify bugs, evaluate bugs with appropriate priority and severity, and report bugs.
• Estimate, prioritize, plan and coordinate testing activities.
• Design, develop and execute automation scripts using open-source tools.
• Perform thorough regression testing when bugs are resolved.
• Identifies the gap between the function specifications and implementation.
• Understands the functionality of the entire product and takes ownership of the hot fixes allocated to him/her for testing.
• Provides recommendations for enhancing product features.
• Track quality assurance metrics, like defect densities and open defect counts
• Stay up to date with new testing tools and test strategies.
• Load testing using the open-source tools.
• Experience in the UI/Functional automation – Qtest or selenium
• API automation using Rest Assured.