Technical Support Engineer
Itron gives its customers the power to be flexible and make intelligent decisions with managing their energy solutions. As a Technical Support Engineer, you will provide support to our customers for diagnosing, reproducing, and resolving Itron related incidents. You will mentor technical support engineers in relation to troubleshooting methodologies and product knowledge. You will troubleshoot the Itron platform in multiple types of environments and take ownership of problem isolation and resolution. To be successful in this role, you must be a motivated self-starter, be committed to ongoing self-education, possess strong communication skills and have excellent technical problem solving skills.
Professional Requirements
- Five-plus years of experience in a technical support position supporting enterprise products: preferably with direct experience supporting networking, security, and/or wireless technology companies
- Two-plus years of experience working with UNIX/Linux, scripting is a plus
- Two-plus years of experience working with Java based applications
- Two-plus years of experience with client/server applications and relational databases understand schemas, database structures and ability to write SQL queries
- More than one year experience with networking, understanding of packet flows and TCP session establishment
- Experience with SOAP / Web Services
- Experience with RF networking
- Ability to create knowledge and support articles that enhance customer and peer knowledge of the technology
- Strong troubleshooting skills
- Strong communication skills with customers, as well with internal cross-functional teams
- This position requires a two or four-year college technical degree or comparable experience
Professional Qualifications
- Experience in supporting software enterprise environments
- Ability to work collaboratively with cross-functional teams in operations, project management and engineering to ensure customer satisfaction
- High caliber, high energy personality who loves excelling in a corporate environment
- Become an expert in using Itron applications and develop understanding of how the applications function and integrate with each other
- Manage incidents in the incident management tracking system throughout the case lifecycle
- Time management skills and the ability to prioritize.
- Proven record of putting the customer first, going the extra mile, and doing what is right
- Ability to mentor/coach technical support engineers
Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!
The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills and experience.
Liberty Lake, WA: The base salary is $65,478.40 - $135,000.
San Jose, CA: The base salary is $88,000 - $178,000
This position also includes a competitive benefit package including; financial, social, health and wellbeing programs, paid vacation, 401k matching, employee stock purchase program, hybrid work schedule, and more!
Itron is proud to be an Equal Opportunity, Affirmative Action Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email Accessibility@itron.com.
Itron enables utilities and cities to safely, securely and reliably deliver critical infrastructure solutions. We provide smart networks, software, services, meters, and sensors to better manage electricity, gas, water and city services. We are dedicated to creating a more resourceful world.
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By
Itron
Itron is dedicated to creating a more resourceful world. We believe that the way energy and water are managed will define this century. By working with our customers to ensure their success, we can improve the quality of life, ensure the safety an...
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