Job details

Technical Support Rep - Interfaces

Together, we can beat cancer.

At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions.

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

If you want to be part of this important mission, we want to hear from you.

*U.S. Remote*

As a member of the Software Interface Technical Support team you will provide remote interoperability support to our customers by utilizing remote service applications. Key responsibilities include assisting customers with front line technical questions, diagnosing, troubleshooting, repairing, and debugging Varian’s proprietary interface engine “ARIA Connect” (powered by Cloverleaf).

Successful applicant must have the personality and temperament to work under pressure while remaining composed and focused.
Position requires agile coordination and cooperation between a large team that includes customer clinical staff, customer IT, project managers, Varian escalation teams, dispatch, installations, and 3rd party vendors to provide successful problem resolution and customer delight.
Respond to customer product inquiries via telephone, in written internet-based email, or chat sessions.
Document workarounds, solutions, and best practices in the Knowledge Base, which is shared by all global interoperability resources.
Use the proper escalation procedures for reporting unresolved problems to next support tier and follow through to completion of the escalated task in accordance with established company policy.
Maintain detailed electronic records of service interactions, including the technical problems encountered, and corrective actions employed to correct the problem.
Process all required service documentation and electronic reports in a timely manner.

Bachelor’s degree or equivalent work experience preferred.
Expert knowledge and understanding of the HL7 2.5.1 (and greater) standard including the variations that can differ between vendors and clients, and what constitutes allowable and invalid site-specific variations.
Understanding of additional standard messaging structures as well as communication protocols.
Knowledge and understanding of the types of data and workflows used in the healthcare industry.
Knowledge and experience with other data interchange formats such as XML, XDR, CCDA and FHIR (knowledge of other business-to-business formats will be considered).
Cloverleaf experience is highly preferred.
Experience writing TCL fragments and procedures is desired.
Understanding of general software systems, operating systems, and platforms including Microsoft, Linux, VMware, Citrix.
Knowledge and general understanding of relational database concepts and organization with emphasis on a strong SQL background is preferred.
Analytical and interpretive skills, including the ability to make recommendations to improve the business and interface processes.
Self-motivated with strong organizational, planning, and communication skills.
Demonstrates the ability to work independently and as a member of a team.
Must be comfortable with managing timelines and working successfully against deadlines.
Willing to work standard and non-standard hours as required to support customers.
Should feel comfortable completing a skills assessment demonstrating Cloverleaf interface abilities and HL7 knowledge.

Fighting cancer calls for big ideas.

We envision a world without fear of cancer. Achieving this vision takes dedication and commitment from all of us, every single day. That's why we celebrate and value the distinctly beautiful and intersectional identities of each of our employees. We are a mirror of our patient-base, which allows us to innovate. Big ideas come from everywhere, and the best ideas are fostered by our unique individual experiences. At Varian, we encourage you to bring your whole self to work and believe your bold and authentic perspective will help to power more victories over cancer.

TogetherWeFight

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The base pay range for this position is

Min $59,400 - Max $101,000

The pay wage range shown is based on the job posting's primary location. Actual compensation packages are based on a wide array of factors, including but not limited to skill set, experience, certifications, and location.