Job details

Technical Support Representative

Amazing Charts, is looking for an experienced and talented Technical Support Specialist to join our Customer Support group.

This is a mid-shift position - 11:30AM-8:00PM EST shift

The Support Specialist is responsible for providing Amazing Charts users technical assistance in resolving software issues and "how to", product use best practice questions, while working closely with other teams as needed to correct and/or implement interoperability functionality with interface partners and vendors.

The Amazing Charts Technical Support Representative will be responsible for but not limited to the following:

Remotely logging into live client environments to apply software upgrades or other changes
Manage customer issues through effective troubleshooting, listening, problem solving, positive action, information gathering and case escalation in a timely manner when appropriate.
Prioritize, balance, multitask competing issues based on impact to end user, customer urgency, length of outstanding issue and political sensitivity.
Promote and maintain high quality, professional, service-oriented company image with customers and internal staff.
Document tickets and resolutions in Microsoft Dynamics.
Shift work focus for various projects as needed.

Required Skills:

Excellent written and verbal communication skills.
Basic understanding of Windows OS environments and functionality including but not limited to:
Stopping and starting Windows Services
Managing SFTP file transfers and upload tasks to Task Scheduler
Managing and/or disabling any third-party Windows tasks from Task Scheduler
File structure and permissions settings
Basic understanding and use of Remote Desktop
Basic understanding and ability to use PowerShell in order to run scripts and potentially modify variables in scripts before running
Basic understanding of Active Directory including user and password management and creation.

About Us:

Amazing Charts, a division of Constellation Software Inc., was founded in 2001 by a practicing family physician familiar with the challenge’s clinicians encounter on a daily basis. Since then, Amazing Charts consistently ranks as a top EHR for ease of use and remains an affordable option for medical practices. In 2017, Constellation's Harris Healthcare acquired Amazing Charts to be the centerpiece of its healthcare group, which is comprised of several ambulatory care solutions.

By Harris Computer

We are focused on: Financial performance and building an enduring organization Attracting quality talent and developing future business leaders We are driven by our customers and their purpose: Saving lives when seconds matter Funding local c...

24 jobs

FUNDING

Private

INDUSTRY

Enterprise Software & Network Solutions

TEAM SIZE

10000+

LOCATION

Hybrid, based in Ottawa, Canada

DATE POSTED

June 10, 2023